Shelli Storvold

Promoted to Account Executive (Jan 2024)

Responsible for day to day service and ongoing deliverables for 8 clients

• Manage annual account service process including annual compliance items, new product implementations and file feed set ups.
• Respond timely to client inquiries providing feedback and solutions.
• Ensure clients were current with insurance premiums to maintain policies; ensured client catch up to pay >1M in outstanding premiums to maintain policies.
• Manage open enrollment deliverables including communication pieces (benefit guides, presentations, etc) timely ongoing meeting and exceeding expectations.
• Create processes to successfully deliver and manage clients during various annual phases including internal and external follow up to ensure resolution on client.
• Maintain accurate and organized account files including detailed client notes.

Responsible for day to day service and ongoing deliverables for 13 clients on multiple internal teams

• Managed account service process including annual compliance items, client and claims servicing, client meeting prep and notetaking, open enrollment prep and delivery management, worked with Core and Custom on communication deliverables.
• Responded timely to client inquiries providing feedback and solutions.
• Managed open enrollment deliverables timely ongoing meeting and exceeding expectations.
• Created processes to successfully deliver and manage clients during various annual phases.
• Maintained accurate and organized account files.

Responsible for timely completion of hundreds of move ins and move outs with properties and 3rd parties including stay extensions

• Managed temporary housing reservations from booking to move in ensuring all property and set up requirements are completed including applications, insurance, lease documents, furniture, utilities, groceries and inspections.
• Strong attention to detail and audits to manage giving notices on time to reduce loss of company profit.
• Managed client and property notices to vacate ensuring they are timely as well as the complete move out process of temporary housing including disconnection of services and return of cable equipment.
• Created a process binder and templates for role.

Responsible for multiple HR functions and company needs

• Conducted onboarding and offboarding including document preparation and completion with employees.
• Managed all vacation time, sick time and garnishments.
• Reviewed, audited, reconciled and corrected/updated time & attendance and payroll prior to transmission to ensure proper pay calculations.
• Filed OSHA Injury & Illness Forms and ensured compliance of Safety Data Sheet Binder.
• Managed facility and company needs including ordering supplies, company events, maintenance, food court, lunch orders.

Responsible for day to day administration of company benefit and wellness program while producing a positive employee experience

• Managed benefit premiums of employees on Leave of Absence and recouped 23K in benefit premium repayments.
• Effectively handled enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, and compliance testing.
• Implemented and maintained company benefits databases and benefit records ensuring accuracy.
• Played pivotal role in implementing and servicing all aspects of the company's benefit programs including Open Enrollment.
• Championed the development of communication tools of the company's benefit packages.
• Provided top quality front line customer service and support for benefits function.
• Spearheaded administration of day to day operational component of the Company's Wellness Program including communication, coordination and management of vendors, and scheduling events including annual onsite biometric screenings.
• Collaborated with internal resources to create marketing and communication to promote the Wellness Program.

Responsible for day to day administration of employee benefits and payroll

• Successfully ran payroll with 150 new hires and merit increases with one error for 7 pay periods.
• Audited the accuracy of employee payroll and benefit data.
• Worked effectively to make sure the benefit plans run smoothly; investigated discrepancies and provided information in non-routine situations.
• Processed/assisted payroll and ensured timely repayment of benefit premiums for employees on Leave of Absence.
• Ensured that Ergonomic evaluations and accommodations were provided timely.

Responsible for first line assistance to employees on general HR matters including maintaining HR systems

• Provided general information and answers to questions on HR policies and procedures to employees and ensured timely response to employees HR related spreadsheet.
• Facilitated New Hire Orientation supported Business Partners with separation preparations and supported Talent Acquisition during interview process.
• Received, verified, entered and insured accuracy of individual data/documentation into HRIS to general appropriate records and payroll adjustments.
• Ensured that garnishments and EDD paperwork was filed in compliance with state and federal guidelines.
• Assisted with general recruiting processes including scheduling interviews.
• Ensured accuracy of agency temporary employees weekly timecards and agency invoices.