Shellie Smith
Labelle
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Account Clerk
Indian River County Utilities
Vero Beach, FL
07.1994 - 07.2025
- Trained new staff on office protocols, fostering a culture of knowledge sharing and support.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, maintaining up-to-date information and resolving discrepancies.
- Processed and organized documents to maintain efficient workflow and easy access for team members.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Reviewed and reconciled payroll discrepancies, enhancing overall data integrity.
- Reviewed financial records for accuracy and compliance with utility regulations.
- Trained junior clerks on best practices in financial reporting and data entry.
- Collaborated with department heads to streamline budgeting and forecasting efforts.
- Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL1991
Skills
- Payroll processing
- Budget preparation
- Customer service
- Data entry
- Administrative support
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Clerical support
- Strong problem solver
- Computer proficiency
- Spreadsheet development
- Time management
- File organization
- Microsoft outlook
- Documentation and recordkeeping
- Database entry
- Verbal communication
- Records management
- Invoice processing
- Internet research
- Purchase orders organization
- Letter preparation
Certification
phishing
Languages
English
Timeline
Senior Account Clerk
Indian River County Utilities
07.1994 - 07.2025
High School Diploma -
Vero Beach High School