Shelly Domingo

• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Maintained accounts payable, receivable and invoicing
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Established administrative work procedures to track staff's daily tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Managed a high volume of incoming calls related to starting and stopping electric service for residential and commercial customers.

• Answered all customer inquires for billing questions.

Reported electric outages and gave updates on restoration of services.

• Entered and verified data accurately into company database, ensuring data integrity

• Collaborated with team members to resolve discrepancies or missing information in the database

• Received outside incoming mail and inter-office mail daily. Sorted and delivered to all departments.

• Handled all Xerox printing projects

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Built relationships with customers and community to promote long term business growth.
• Trained new employees on customer service, and organizing strategies.
• Traveled several times per year out of state to work dance conventions and shoe/ clothing shows showing our line of products.