Shelly Hallenbeck
Rensselaer
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
16
16
years of professional experience
2004
2004
years of post-secondary education
Work History
Cashier
Cardona’s Market
Latham
2025.06 - Current
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash register and handled payments securely.
- Assisted customers with product inquiries and provided recommendations.
- Ensured store cleanliness by organizing merchandise and maintaining displays.
- Collaborated with team members to manage high-volume customer flow.
- Addressed customer concerns promptly to enhance shopping experience.
- Followed company policies for cash handling and safety procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Manager
Cumberland Farms
Columbiaville
2017.10 - 2025.05
- Managed daily operations to ensure efficient store performance.
- Supervised staff to maintain high customer service standards.
- Coordinated inventory management and replenishment processes.
- Implemented safety protocols to promote a secure working environment.
- Trained new employees on company policies and procedures.
- Oversaw scheduling to optimize labor allocations and coverage.
- Assisted with budgeting and expense tracking for operational needs.
- Developed promotional strategies to enhance product visibility in-store.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
Cashier Team Lead
Cumberland Farms
Dover Plains
2009.09 - 2017.10
- Supervised cashier team, ensuring efficient service and customer satisfaction.
- Trained new cashiers on register operations and customer interaction protocols.
- Managed cash handling procedures to maintain accuracy and security.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Coordinated shift schedules to ensure adequate staffing during peak hours.
- Assisted cashiers with resolving customer complaints and inquiries.
Education
Millbrook High School
Millbrook, NYSkills
- Cash handling
- Team collaboration
- Sales transactions
- Inventory management
- Customer service
- Point of sale operation
- Product knowledge
- Time management
Timeline
Cashier
Cardona’s Market
2025.06 - Current
Manager
Cumberland Farms
2017.10 - 2025.05
Cashier Team Lead
Cumberland Farms
2009.09 - 2017.10
Millbrook High School