Shelly Hamilton
Valley Grande,Alabama
Summary
Dynamic and detail-oriented licensed cosmetologist with a proven track record at B & E Hair Salon, excelling in client consultations and innovative hair styling techniques. Recognized for building lasting relationships and enhancing client satisfaction through personalized services, resulting in increased salon revenue and a loyal clientele. Highly motivated self-starter committed to ongoing professional development.
Overview
17
17
years of professional experience
Work History
Hairstylist
B & E Hair Salon
07.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Hairstylist
Tangles
04.2008 - 06.2020
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Maintained clean and organized work station, complying with health and safety standards.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Built rapport with clients to understand their style preferences and hair care routines.
- Increased client base with innovative hairstyling techniques and trends.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Education
No Degree -
Wallace Community College
Selma AL05-2010
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
- Highly motivated self-starter
- Alabama licensed cosmetologist
Timeline
Hairstylist
B & E Hair Salon
07.2021 - Current
Hairstylist
Tangles
04.2008 - 06.2020
No Degree -
Wallace Community College
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