Shelly Hatrick

• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocol.
• Assisted in the development and implementation of new operational procedures.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

• Managed daily banking activities such as deposits and withdrawals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Established customer service standards and monitored staff compliance.

• Maintained work area and kept cash drawer organized.
• Welcomed customers, offering assistance to help find store items.
• Processed returned merchandise by strictly following store return and exchange procedures.

Typed up manifest both import and export.

• Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Answered phones.

Responsible for all shipping and receiving.

• Organized paper work in an orderly fashion.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Monitored merchandise received and shipped from facility in computer system.
• Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
• Compiled reports on daily activities including number of packages shipped and received per day.