Shelly Hess
Eye Specialist and Surgeons of Northern Virginia
Moncks Corner,SC
21
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Surgical Scheduling Counselor
1 Year 3 Months- Provided guidance to patients on surgical options and post-operative care plans.
- Conducted pre-operative assessments to ensure patient readiness for procedures.
- Collaborated with surgical teams to streamline patient intake processes.
- Educated patients on insurance coverage and financial responsibilities related to surgeries.
- Led initiatives to improve operational efficiency within the counseling department, reducing wait times for consultations.
- Facilitated patient referrals to appropriate specialists, maximizing quality of care and ensuring continuity of treatment plans.
- Increased patient comfort during consultations by creating a welcoming environment and establishing rapport with each individual.
- Reduced wait times for consultations by efficiently managing appointment schedules and optimizing staff utilization.
- Acted as a liaison between patients, surgeons, nursing staff, anesthesiologists, pharmacists, social workers and administrative personnel.
- Managed confidential patient records with meticulous attention to detail, ensuring accuracy and compliance with HIPAA regulations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Checked patients in and out and collected payments.
Surgical Scheduling Coordinator
2 Years 9 Months- Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Trained and mentored junior staff on best practices in surgical coordination and patient care.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Facilitated patient check-in and check-out processes, ensuring accurate records and payments.
Patient Care Coordinator/Office Manager
17 Years 8 Months- Coordinated patient Coordinated appointment scheduling for patients to ensure timely consultations and follow-ups. and follow-up appointments, enhancing clinic workflow efficiency.
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Developed and maintained strong relationships with patients, improving overall satisfaction and trust in services.
- Trained new staff on office protocols and patient management systems, fostering a collaborative work environment.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered incoming calls, scheduled appointments and filed Maintained organized medical records to support efficient patient care and easy access for staff..
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate's degree
Skills
Surgical Coordination
Medical Scheduling
Patient Care
Intake interviewing
Patient documentation
Client records management
Treatment Planning
Counseling
Building rapport
Financial Coordination
Budget Management
Financial tracking
Cash Handling
Inventory Control
Office Team leadership
Medical office experience
Medical terminology
Microsoft Word
Administrative support
Staff Scheduling
Mental health support
Additional Information
Authorized to work in the US for any employer
Timeline
Surgical Scheduling Counselor
Carolina Eye Care Physicians
05.2025 - CurrentRead More
Surgical Scheduling Coordinator
Eye Specialist and Surgeons of Northern Virginia
11.2023 - CurrentRead More
Patient Care Coordinator/Office Manager
Hess Plastic Surgery
08.2005 - 04.2023Read More
Northern Virginia Community College
Associate's degree
Read More