Shift Supervisor
Chips Casino Lakewood
04 2013 - Current
- Displays enthusiasm and promotes excellent service to customers, successfully increasing referrals and walk-in business.
- Teaches staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversees daily operations of service team, delegates tasks, and trains new staff.
- Cultivates warm relationships with regular customers.
- Keeps register accurate through correct billing, payment processing and cash management practices.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
