Teanna Lane
Pearsall,TX
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Pearsall, TX
01.2026 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Trained and mentored new baristas on product knowledge and customer engagement techniques.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Collaborated with management to develop strategies for enhancing team performance and customer satisfaction.
- Monitored cash handling procedures to maintain accuracy in transactions and financial reporting.
- Resolved customer complaints effectively, ensuring a positive experience and fostering loyalty.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks
Pearsall, Tx
01.2025 - 01.2026
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work areas to ensure compliance with safety standards.
- Assisted customers with menu selections to enhance their experience and promote product offerings.
- Operated espresso machines and coffee brewing equipment efficiently for optimal beverage production.
- Worked as a borrowed partner at different locations and learned how starbucks operates at busier locations.
- Communicated with coworkers to maintain a healthy and flowing work environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled cash transactions accurately, ensuring precise register operations during peak hours.
- Trained new baristas on operational procedures and customer service best practices.
Independent Contractor
Liveops
01.2023 - 12.2024
- Managed customer interactions across multiple platforms to ensure high levels of satisfaction.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Leveraged CRM tools to track customer feedback and improve service delivery processes.
- Streamlined call handling procedures, enhancing response time and service quality.
Certified Nursing Assistant
Frio Regional Hospital
Pearsall, TX
06.2018 - 05.2019
- Assisted patients with daily living activities, promoting dignity and comfort.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop and implement individualized care plans.
- Provided emotional support to patients and families during challenging situations.
Customer Service Cashier
Burger King
Pearsall, TX
02.2017 - 09.2017
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, improving satisfaction levels.
Education
High School Diploma -
Pearsall High School
Pearsall, TXNo Degree - Science
South West Texas Junior College
Uvalde, TXNo Degree - Nursing
Galen College of Nursing
San Antonio, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team leadership
- Safe food handling
- Excellent memory
- POS systems
- Professional demeanor
- New hire training
Accomplishments
Awarded with employee of the quarter in first six months of working with starbucks.
Timeline
Shift Supervisor
Starbucks
01.2026 - Current
Barista
Starbucks
01.2025 - 01.2026
Independent Contractor
Liveops
01.2023 - 12.2024
Certified Nursing Assistant
Frio Regional Hospital
06.2018 - 05.2019
Customer Service Cashier
Burger King
02.2017 - 09.2017
High School Diploma -
Pearsall High School
No Degree - Science
South West Texas Junior College
No Degree - Nursing
Galen College of Nursing