Summary
Overview
Work History
Skills
Timeline
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Shelly Miller

Galesburg ,IL

Summary

Dynamic leader with a proven track record at Nees Harley-Davidson, enhancing team collaboration and driving revenue growth. Expert in office management software and adept at fostering high-quality customer relationships. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating exceptional problem-solving and interpersonal skills.

Overview

25
25
years of professional experience

Work History

Office Manager

Nissan of Galesburg
Galesburg, IL
08.2023 - Current
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Provided administrative support to management team including preparing reports and presentations.
  • Delegated work to staff, setting priorities and goals.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Internet Sales Manager

Galesburg Toyota
Galesburg, IL
03.2021 - 08.2023
  • Directed and coordinated products, services and sales activities.
  • Managed and monitored online marketing campaigns to ensure maximum ROI.
  • Set and achieved monthly sales targets, contributing to overall company revenue goals.
  • Designed promotional campaigns using email marketing automation tools.
  • Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained relationships and followed up with customers.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

General Manager

Nees Harley-Davidson
Galesburg, Illinois
11.1999 - 03.2023
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Guided management and supervisory staff to promote smooth operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Formed and sustained strategic relationships with clients.
  • Created schedules and monitored payroll to remain within budget.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Skills

  • Billing
  • Bookkeeping
  • Employee training
  • Office management
  • Office management software
  • Payroll processing
  • Customer service
  • Banking operations
  • Financial accounting
  • Data entry

Timeline

Office Manager

Nissan of Galesburg
08.2023 - Current

Internet Sales Manager

Galesburg Toyota
03.2021 - 08.2023

General Manager

Nees Harley-Davidson
11.1999 - 03.2023

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Shelly Miller