Shelly Ruuska
Hibbing,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Scheduler
UMP Physicians
Minneapolis, MN
04.2023 - Current
- Schedule and confirm appointments per department protocols.
- Confirm demographic information and communicate financial responsibilities.
- Communicate in a respectful and empathetic manner with patients
- Communicate triage information to primary care team to discuss disposition.
- Communicate with patients with compassion while keeping medical information private.
Optometry Receptionist
Bonner Eye Clinic
Hibbing, MN
06.2022 - 04.2023
- Booked, managed, and confirmed patient appointments for clinical procedures.
- Greeted patients in a respectful courteous manner
- Obtained and verified necessary patient-specific insurance information and authorizations.
- Handled phone calls and faxes and used other common office machines.
- Updated and maintained accurate and complete patient-related files and medical records.
- Participated in staff meetings
- Complied with institution and department specified policies, procedures, and standards.
- Performed testing on patients required to have visual Fields
Billing Specialist
St. Lukes
Duluth, MN
03.2019 - 06.2022
- Responsible for processing insurance claims for all third-party payers in a timely and accurate manner in accordance with payer requirements
- Electronically process claim edits
- Identify and rectify problems to assure timely and accurately reimbursement
- Analyze and respond to claim denials with other written correspondence from payers
- Provide reports, documentation, and ongoing statistics as needed
- Responsible for all aspects of the patient account until such time as all third-party reimbursement has been received
- Communicate in a manner resulting in a positive patient experience
- Responsible for resolving all incoming phone requests
- Reviewed correspondence, distributed to the department as appropriate
- Complied with other department duties and/or objectives
- Assisted with the quality management process
- Ensured that all goals and objectives are accomplished
Administrative Assistant
Teamsters
Duluth, MN
12.2013 - 08.2018
- Managed invoices and complete reconciliation of billing with accounts receivable.
- Monitored outstanding delinquencies with members and employers.
- Interacted with members/employers regarding dues
- Educated members with payment options
- Quality assurance
- Analyzing and solving customer problems
- Mentor members- online applications
- Managed communication of information in and out of the office - correspondence letters, emails, memos
- Monitor maintain office equipment
- Daily bank deposits
Education
Some College (No Degree) - Clinical Laboratory Science
Northern Michigan University
Marquette, MISkills
- Customer Service
- Recordkeeping Proficiency
- Timesheet Management
- Schedule Coordination
Timeline
Scheduler
UMP Physicians
04.2023 - Current
Optometry Receptionist
Bonner Eye Clinic
06.2022 - 04.2023
Billing Specialist
St. Lukes
03.2019 - 06.2022
Administrative Assistant
Teamsters
12.2013 - 08.2018
Some College (No Degree) - Clinical Laboratory Science
Northern Michigan University