Shelly Claybrook
Columbia,MO
Summary
I am seeking an employment opportunity which will allow me to obtain more skills and experience. I am Reliable and resourceful, capable of managing multiple tasks while maintaining positive and encouraging atmosphere. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Student Support Assistant-Online Student Services
Columbia College-Online
01.2016 - Current
- Processing student registration forms and book vouchers
- Conducting add and drops for student registrations
- Processing and tracking payment options available to students in Touch Net
- Enrolling students in appropriate payment plans using Touch Net
- Maintaining and updating student information in the college database system Colleague
- Coordinates communication to students via phone or email, including outgoing call projects
- Answering phones calls from call center and direct calls as appropriate; coordinate with other offices to address student questions
- Answering incoming chats from the Cisco phone system
- Processing employer, military and state tuition assistance forms
- Processing enrollment agreement forms
- Send acceptance letters to new students
- Providing prospective students with primary information about the campus
- Contacting students via phone who have been placed in collections for past due balances
- Utilized WebFocus to look up students missing payment plans
- Utilized WebFocus to run de-registration reports
- Keeping inventory of office supplies and ordering the supplies
- Participated as a member of the online retention committee
- Ordering student college ID cards
- Answering incoming student emails
- Process change of location forms
- Process verification of payments at student request
- Process itemized billing statements at student request
Office Support Assistant IV-Records Coordinator
University of Missouri-Registrar
01.2014 - 01.2016
- Accessing student record information through myZou to answer inquiries from staff, students, and general public
- Verify accuracy of record changes
- Processing payment for official transcripts and daily reconciliation of income
- Processing grade change requests
- Coordinating the preparation of records for imaging and retrieval using Image Now software
- Updated student record information in university data system
- Filing of supporting documents in record change cases
- Assists with functional training for new employees
- Maintaining office procedure documents and manuals
- Processing of GPA adjustments for students
- Entering grades through GoArmyEd portal/Air Force portal
- Answering phone calls and emails on a daily basis
- Keeping inventory of office supplies
- Providing back up support to receptionist area when needed
- Accessing National Student Clearinghouse to verify degree and terms of attendance for MU students
- Adding advanced standing exam credit to student records
Records Management Specialist
Shelter Insurance
01.2013 - 01.2014
- Numerical data entry of various insurance documents
- Scanning and imaging of mortgage checks for the accounting department using Kofax Capture imaging system
- Preparing all incoming insurance documents to be imaged
- Quality control of various documents that need corrections or need to be re-scanned into system
- Processing purchase orders to be imaged weekly
- Imaging all Reinsurance documents from the Reinsurance department
Administrative Assistant-Transcripts
Columbia College-Online
01.2010 - 01.2013
- Answering multi phone line system for all incoming nationwide calls
- Processing of incoming transcripts and other documentation using Hyland imaging software
- Scanning of documentation using Hyland imaging software
- Reviewing of all incoming applications for new and readmitting students
- Checking the National Student Clearinghouse database as part of admissions criteria to Columbia College
- Maintaining student accounts and updating information on daily basis using Ellucian Colleague data system
- Answering incoming email inquiries from online students and staff on daily basis
- Sending documents to the Evaluations department for academic review of transfer credit
- Entering prospective student information into Ellucian College data system
- Organizing and processing of all information, and certificates for the Alpha Sigma Lambda honor society to online students who qualify
- Interacting with staff and campus advisors to resolve student issues
- Enforcing Columbia College policy for submission of transcripts and other documentation
Office Assistant
Columbia College-Online
01.2004 - 01.2010
- Assisting walk-ins at the receptionist desk
- Filing of all student and faculty files
- Creating new student files for the advisors
- Processing of student evaluations each term
- Processing and mailing of prospective student information packets
- Sending out the dean’s list of certificates to all students each session using mail merger-Microsoft Word
- Providing updated inventory of all degree program materials and undergraduate/graduate catalogs
- Entering new prospect information in the Datatel system
- Performing other general clerical duties and projects as assigned
Education
Bachelor of Science - Art
Columbia College
Columbia, Missouri07.2010
Skills
- Document imaging systems (Hyland Onbase, Kofax Capture, ImageNow)
- PC operations
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Ten key
- Oral and written communications
- Excellent typing skills
Timeline
Student Support Assistant-Online Student Services
Columbia College-Online
01.2016 - Current
Office Support Assistant IV-Records Coordinator
University of Missouri-Registrar
01.2014 - 01.2016
Records Management Specialist
Shelter Insurance
01.2013 - 01.2014
Administrative Assistant-Transcripts
Columbia College-Online
01.2010 - 01.2013
Office Assistant
Columbia College-Online
01.2004 - 01.2010
Bachelor of Science - Art
Columbia College
Similar Profiles
Aidan VilaAidan Vila
Pre-College Program at Columbia University Academic Weekend (online)Pre-College Program at Columbia University Academic Weekend (online)
Ivan M. KaminskyIvan M. Kaminsky
ADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University OnlineADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University Online
Michelle WalkerMichelle Walker
Director of External Initiatives at Yosemite Community College District, Columbia College CampusDirector of External Initiatives at Yosemite Community College District, Columbia College Campus
Andrew MergelmeyerAndrew Mergelmeyer
Receiver at Aurora Organic DairyReceiver at Aurora Organic Dairy
Chase WilliamsChase Williams
Student Mentor at Francis Howell Central High SchoolStudent Mentor at Francis Howell Central High School