Shelsy Cardona
Houston,TX
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Sonesta Hotels
Stafford, Texas
01.2024 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries and room requests made online, by phone, and via email.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
Front Desk Receptionist
Bellaire Inn
Houston, Texas
12.2022 - 08.2024
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Updated and maintained office policies and procedures.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Updated customer information in databases regularly to ensure accuracy of records.
Education
High School Diploma -
Sharpstown Highschool
Houston, Texas12-2024
Skills
- Customer service
- Payment processing
- Office administration
- Problem solving
- Team collaboration
- Data entry
- Filing and sorting
- Multitasking
- Professionalism
- Teamwork
- Problem-solving
- Record keeping
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Sonesta Hotels
01.2024 - Current
Front Desk Receptionist
Bellaire Inn
12.2022 - 08.2024
High School Diploma -
Sharpstown Highschool