Shelsy Bommarito
Port Huron,MI
Summary
Demonstrates a strong background in customer service and education, adept at managing high volumes of inquiries while ensuring exceptional service. Proven ability to collaborate with diverse teams to support students and children, fostering a positive environment focused on their needs.
Overview
1
1
Certification
10
10
years of post-secondary education
14
14
years of professional experience
Work History
CSR - Customer Service Representative
SEMCO Energy Gas Company
01.2025 - Current
- Managed high volume of incoming calls and emails, achieving consistently high performance in response time and resolution
- Provided exceptional customer service by promptly addressing customer inquiries, concerns, and complaints, enhancing overall customer satisfaction
- Assisted customers with inquiries regarding gas service and billing questions.
- Resolved customer complaints efficiently, ensuring a positive experience.
- Processed service requests and maintained accurate customer records.
Daycare Worker
Nunu's Nursery & Daycare
10.2024 - 12.2024
- Maintained clean and organized daycare environment, ensuring safety and hygiene through regular sanitization of toys and equipment
- Established positive relationships with parents/guardians through effective communication about children's daily activities and developmental progress
- Supported children during nap time by providing a calm environment conducive to restful sleep
- Created welcoming atmosphere for children by engaging them in interactive playtime activities that fostered social skills and creativity
- Maintained a clean and organized daycare environment, including sanitizing toys and equipment regularly
Paraprofessional
Garfield Elementary School
Port Huron, MI
08.2023 - 10.2024
- Guided children throughout school days to foster a supportive learning environment.
- Assisted MiCi students in achieving academic and personal goals.
- Provided support to teacher with classroom tasks and student needs.
Shift Leader
Hungry Howies
Port Huron, MI
07.2012 - 06.2024
- Led daily store operations, including opening and closing procedures. I can close and open the store, manage money drops at the end of my shifts, answer phones, cashier, solve issues of customers and lead the shift I'm scheduled to.
- Skills Used: Positive attitude, Leadership, Determination, Upselling.
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels to maintain stock availability for peak hours.
Behavior Technician
Autism Systems
04.2021 - 10.2021
- Help teach kids on the spectrum.
- Changed diapers for young children, ensuring hygiene and comfort.
- Assisted children in potty training using positive reinforcement techniques.
- Supported implementation of behavior plans for children with special needs.
Education
Associates - General education associates
St Clair County Community College
Port Huron, MI 08.2016 - 05.2026
High School -
Yale High School
Yale, MISkills
- Customer service
- Customer Engagement
- Client Support
- Call Management
- Cash management
- Conflict Resolution
- Problem Solving
- Sales Techniques
- Data Entry
- Time Management
- Team Leadership
- Shift Management
- Active Listening
- Effective communication
- Student engagement
- Effective communication
Certification
- Paraprofessional Certification, 06/01/24, Present
- CPI Certification, 11/01/23, 11/30/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
SEMCO Energy Gas Company
01.2025 - Current
Daycare Worker
Nunu's Nursery & Daycare
10.2024 - 12.2024
Paraprofessional
Garfield Elementary School
08.2023 - 10.2024
Behavior Technician
Autism Systems
04.2021 - 10.2021
Associates - General education associates
St Clair County Community College
08.2016 - 05.2026
Shift Leader
Hungry Howies
07.2012 - 06.2024
High School -
Yale High School