Shelsy Tatiana Hurtado Gongora

Experienced TSA PreCheck and CLEAR Agent with a strong background in identity verification, passenger screening, and secure checkpoint operations. Skilled in delivering fast, accurate, and customer-focused service while maintaining strict security standards. Proven ability to handle high-volume traffic, assist travelers with clarity and patience, and resolve issues quickly and professionally. Strong attention to detail, excellent communication skills, and a reliable team player committed to safety, compliance, and an efficient traveler experience.

• (IOM) (CLOSING BY DECISION OF THE NEW GOVERNMENT)
• Experienced and dedicated professional with a strong background in migration management, humanitarian assistance, and international cooperation. At the International Organization for Migration (IOM), I have contributed to programs that support migrants, refugees, and displaced populations, ensuring their protection, integration, and access to essential services. My work involves coordinating operations, assisting in policy implementation, and collaborating with governmental and non-governmental stakeholders to promote safe and orderly migration. Assisting in the implementation of migration-related programs and policies. Supporting vulnerable populations, including refugees and displaced individuals. Coordinating with international and local partners to facilitate migration processes. Ensuring compliance with humanitarian standards and organizational policies.

• Experienced Wheelchair Agent with a strong commitment to exceptional customer service and safety. Skilled in assisting elderly and mobility-impaired passengers with patience, professionalism, and compassion. Demonstrated ability to handle high-pressure situations, resolve problems quickly, and maintain calm communication with clients and staff. Proven track record of providing secure transport, coordinating logistics, and ensuring ADA compliance while delivering a respectful and dignified travel experience. Dedicated, reliable, and focused on protecting passenger well-being from arrival to final destination.
• Assisted passengers with mobility needs throughout airport terminals.
• Operated wheelchair equipment to ensure safe transport of individuals.
• Communicated effectively with airline staff regarding passenger requirements.

Dynamic and customer-driven professional with experience working simultaneously as Restaurant Receptionist and Bartender. Skilled in greeting and seating guests, managing reservations, and maintaining smooth front-of-house flow while expertly preparing beverages with speed, accuracy, and consistency. Strong ability to multitask in fast-paced environments, deliver exceptional guest service, and resolve issues with patience and confidence. Proven track record of handling high-volume periods, managing cash and POS systems, and creating a welcoming, efficient atmosphere for all guests.

• Managed reservations and seating arrangements for efficient guest flow.