Shemaine Mensah
Chanel
New York
13
years of professional experience
Dedicated and customer-focused hospitality professional with over 10 years of experience delivering exceptional dining experiences in high-volume and upscale restaurant environments. Skilled at building rapport with guests, increasing sales through menu recommendations, managing multiple tables efficiently, and maintaining composure in fast-paced settings.
Work History
Beauty Advisor
3 Years 2 Months- Developed personalized beauty solutions to meet individual client needs.
- Advised clients on skincare and makeup products to enhance beauty routines.
- Conducted product demonstrations to educate customers on usage and benefits.
- Maintained up-to-date knowledge of industry trends and product launches.
Server
7 Years 10 Months- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to facilitate smooth operations during peak hours.
- Trained new servers on menu offerings and proper service techniques.
- Increased average guest checks through effective upselling of appetizers, desserts, and beverages.
- Maintained cleanliness and organization of dining areas in accordance with health and safety standards.
Flight Attendant
2 Years 5 Months- Attended pre-flight briefings to review emergency evacuation procedures
- Managed emergency procedures, providing guidance during in-flight incidents.
- Upheld and reinforced FAA and other regulatory requirements to safeguard passengers and flight crew.
- Took inventory of food, alcoholic beverages, and sales transactions prior to landing.
- Delivered exceptional in-flight customer service, ensuring passenger satisfaction and safety.
- Managed emergency procedures effectively, providing calm guidance during in-flight incidents and emergencies.
- Trained new flight attendants on operational standards and customer service expectations.
Server
2 Years- Provided friendly, efficient service in a high-volume casual dining restaurant.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Implemented feedback processes to improve service quality and guest satisfaction.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in inventory management, tracking supplies for optimal stock levels.
- Accurately processed food and beverage orders using POS software.
Education
Bachelor of Science - BSc., F. Science And Technology
Skills
Product knowledge
Upselling techniques
Point of sale expertise
Product inventory management
Organization and multitasking
Cross-functional collaboration
Customer service
Communication skills
Timeline
Beauty Advisor
Chanel
06.2023 - CurrentRead More
Flight Attendant
United Airlines
03.2016 - 08.2018Read More
Server
Tin Roof
07.2015 - 05.2023Read More
Server
Taco Mac Restaurant
07.2013 - 07.2015Read More
University of Georgia
Bachelor of Science from BSc., F. Science And Technology
Read More