Shemar Bodley
Indianapolis,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Family Dollar. Skilled in inventory control and conflict resolution, I excel in fostering team collaboration and improving efficiency. My commitment to professionalism and courtesy has consistently driven positive outcomes, achieving significant improvements in operational accuracy and customer service excellence.
Overview
10
10
years of professional experience
Work History
Cashier
Village Pantry
Indianapolis Indiana
Assistant Manager
Family Dollar
Indianapolis, IN
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Walmart
Indianapolis, IN
02.2018 - 08.2019
Packing, Shipping, and Receiving Assembler
Adidas Warehouse
Indianapolis, IN
03.2017 - 01.2018
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
Demolition Laborer
Roscoe Express
Indianapolis, IN
04.2014 - 06.2016
- Enhanced safety measures by consistently following demolition procedures and guidelines.
- Reduced project completion time by efficiently organizing and executing tasks with team members.
- Ensured efficient debris removal by coordinating with waste management services during projects.
- Maintained a clean and organized worksite, promoting safety for all workers involved in the demolition process.
- Increased overall efficiency by effectively utilizing various hand tools, power tools, and heavy machinery for each task.
- Improved crew communication through regular meetings to discuss upcoming tasks and potential challenges.
- Contributed to successful project outcomes by accurately reading blueprints and understanding structural layouts before commencing work.
- Exceeded client expectations through meticulous attention to detail while performing selective interior and exterior demolitions.
- Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
- Completed projects on or ahead of schedule due to effective collaboration with team members and strong organizational skills.
Education
Diploma -
Excel Center For Adult Learners
Indianapolis, IN09.2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Cash Drawer Balancing
- POS system operations
- Staff Training
- Refund handling
- Guest inquiries
- ID Verification
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Daily Reporting
- Retail Merchandising
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
03.2023 - Current
Sales Associate
Walmart
02.2018 - 08.2019
Packing, Shipping, and Receiving Assembler
Adidas Warehouse
03.2017 - 01.2018
Demolition Laborer
Roscoe Express
04.2014 - 06.2016
Cashier
Village Pantry
Diploma -
Excel Center For Adult Learners