Shemar Penson
Regions Bank
Lufkin ,TX
1
Language
7
years of professional experience
Enhanced workflow efficiency and conflict resolution strategies to foster a positive customer experience and uphold service standards.
Work History
Relationship Banker
1 Year 6 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided information on bank products and services.
- Maintained cash drawer integrity by balancing daily transactions and reporting discrepancies promptly.
- Collaborated with team members to enhance customer service delivery and streamline workflow processes.
- Utilized banking software to manage account data, track transactions, and generate reports as needed.
- Resolved customer issues by identifying needs and recommending appropriate solutions or referrals.
- Educated customers on digital banking tools, promoting self-service options for increased efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Assistant Store Manager
5 Years 1 Month- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Trained new staff on company policies, procedures, and customer service standards.
- Monitored inventory levels, facilitating timely restocking to maintain optimal product availability.
- Collaborated with management to develop promotional campaigns that increased foot traffic and sales volume.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma
Associate of Science - Business Management
Skills
Cash handling
Customer service
Banking regulations
Transaction processing
Team collaboration
Workflow optimization
Conflict resolution
Digital banking tools
Financial reporting
Data entry accuracy
Attention to detail
Professionalism and courtesy
Relationship building
Microsoft 365
Languages
English
Native or Bilingual
Timeline
Relationship Banker
Regions Bank
04.2025 - CurrentRead More
Assistant Store Manager
Shoe Carnival
03.2020 - 04.2025Read More
Pineywoods Community Academy
High School Diploma
Read More
Angelina College
Associate of Science from Business Management
Read More