SHEMAR TERRY
Salem,VA
Summary
Assistant Store Manager with several years of operational management experience, leading cross-functional teams to meet service, compliance, and performance targets. Manage daily store operations, resource utilization, and process execution to support scalable growth and profitability. Drive staff performance through coaching, scheduling, and adherence to standards.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Improvement
Roanoke, VA
11.2023 - Current
- Oversaw daily operations and staff performance of second-ranked pro department in region to maintain high service standards.
- Ran day-to-day store operations, including customer service, inventory control, and staff scheduling.
- Supervised employees and delivered ongoing training to support strong customer satisfaction.
- Gave leadership support during peak business hours by motivating staff to meet targets.
- Balanced sales records and cash transactions during opening and closing tasks to ensure accurate financial operations.
- Resolved customer complaints and fixed issues to customer satisfaction.
- Interviewed applicants, recommended candidates for hire, and reviewed staff performance.
- Addressed employee concerns or complaints by working with human resources to resolve issues.
- Reviewed merchandise levels to track inventory and ensure optimal stock availability.
- Reviewed monthly sales and performance reports to support operational planning and strategy.
- Assigned tasks based on team strengths to improve floor coverage and service levels.
- Worked with vendors to secure product availability at competitive prices.
- Examined sales data to spot trends and adjust strategies.
Flooring & Home Decor Supervisor
Lowe's Home Improvement
Roanoke, VA
11.2022 - 11.2023
- Managed sales process from initial consultations to final installation, ensuring customer satisfaction and project success.
- Monitored employee productivity, providing feedback and coaching to support skill development and performance improvement.
- Maintained effective displays throughout store to enhance customer engagement and promote target products.
Sales Specialist
Lowe's Home Improvement
Roanoke, VA
09.2022 - 11.2022
- Recognized for generating $200,000 in sales in first two months, highlighting strong sales performance.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Monitored latest styles, trends, and flooring brands to provide customers with relevant recommendations.
- Addressed in-store, web-based, and telephone inquiries from residential and commercial customers to ensure timely assistance.
- Organized displays and stocked shelves to enhance product visibility and attract customer interest.
Front End Supervisor
The Home Depot
Roanoke, Virginia
12.2021 - 09.2022
- Supported Home Depot front end cashiers and self-checkout associates during daily shifts.
- Coached cashiers on product lookup, pricing concerns, and customer service standards.
- Coordinated front end break schedules and shift coverage to ensure adequate staffing for Home Depot associates.
- Addressed and resolved customer concerns at returns, exchanges, and service desk stations, improving customer satisfaction.
- Managed bagging operations and cart flow to ensure efficient lane readiness.
- Developed and implemented training for new front end associates on register and checkout processes to enhance efficiency.
- Monitored cash drawers at checkouts to verify adequate cash supply.
- Processed payments and provided customers with receipts, proper bills, and change.
- Handled opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
Associates of Science - General Studies
Virginia Western Community College
Roanoke, VA05-2020
High School Diploma - Advanced Diploma
Salem High School
Salem, VA01-2017
Skills
- Inventory control
- Visual merchandising
- Merchandise display strategies
- Sales reporting
- Retail operations
- Customer support
- Employee training
- Hiring and training
- Team leadership and management
- Problem solving
- Computer solutions
- Forklift operation
- Communication skills
Timeline
Assistant Store Manager
Lowe's Home Improvement
11.2023 - Current
Flooring & Home Decor Supervisor
Lowe's Home Improvement
11.2022 - 11.2023
Sales Specialist
Lowe's Home Improvement
09.2022 - 11.2022
Front End Supervisor
The Home Depot
12.2021 - 09.2022
Associates of Science - General Studies
Virginia Western Community College
High School Diploma - Advanced Diploma
Salem High School