Shemekia Graham
Cibolo,TX
Summary
Organized, dependable, knowledgeable, and articulate candidate successful at managing multiple priorities with a positive attitude. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
HealthShare/THA
Remote
05.2024 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
Medicare Sales Agent
Assurance IQ
Remote
05.2022 - 01.2024
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas, increasing sales by 10-20%.
- Independently conducted monthly reviews of existing policies to update information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Kind Advisor
Kind Health
Austin, TX
10.2019 - 01.2022
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services as well as prepare sales contracts while also delivering engaging sales presentations to convey product benefits.
- Maintained customer satisfaction with routine communication and forward-thinking strategies focused on addressing customer needs, assessing overall satisfaction, and resolving complaints and concerns.
- Regularly exceeded daily sales by 10-20% and product add-on quotas by recommending products to customers and thoroughly explaining details.
- Immediately addressed problems with customer accounts to promote quick resolution by using consultative sales approach to understand and meet customer needs
Sales Representative
Teleperformance
Killeen, TX
08.2017 - 03.2018
- Immediately addressed problems with customer accounts to promote quick resolution by using consultative sales approach to understand and meet customer needs
- Achieved monthly sales goals by 15% or more by promoting product benefits and enrolling new clients
- Developed and maintained comprehensive understanding of products and services and implemented sales strategies to increase retention
Cable Installation Technician
U.S. Army
08.2014 - 07.2017
- Established network, system and data availability and integrity by performing preventative maintenance and upgrades
- Supervise, train and managed accountability of 15+ personnel and explain use of equipment
- Inspect and test telecommunications equipment to identify problems and ensure proper functioning
- Install, splice, terminate and repair fiber optic and underground cable
Education
Bachelor Of Science - Business Administration And Management
Western Governors University
Salt Lake City, UTAssociate of Science - Medical Assisting
Cybertex Institute of Technology
Austin, TX2018
Skills
- Systems and software programs
- Product knowledge
- Strategic Sales
- Interpersonal communication skills
- Sales Presentation
- Medicare Compliance
- Account Management
- Customer Service
- MS Office
- Outlook
- Salesforce
- Insurance Industry
- Lead Conversion
- Licensing Requirements
Certification
- Licensed Health Insurance Agent (NPN 18556441)
Timeline
Medicare Sales Agent
HealthShare/THA
05.2024 - Current
Medicare Sales Agent
Assurance IQ
05.2022 - 01.2024
Kind Advisor
Kind Health
10.2019 - 01.2022
Sales Representative
Teleperformance
08.2017 - 03.2018
Cable Installation Technician
U.S. Army
08.2014 - 07.2017
Bachelor Of Science - Business Administration And Management
Western Governors University
Associate of Science - Medical Assisting
Cybertex Institute of Technology