Shemia Valton-Lubrin
Newnan,USA
Summary
I am a detail-oriented banking professional with expertise in account management, transaction research, and customer service. I take pride in my ability to analyze financial data, identify discrepancies, and ensure compliance with regulatory standards. Known for my accuracy and efficiency, I strive to balance productivity with collaboration. I enjoy building strong client relationships and contributing to operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
05.2022 - Current
- Skillfully managing and maintaining client profiles using various software platforms.
- Assisting clients with the establishment of personal and business accounts and also maintenance on those accounts.
- Assisting client with teller transactions including deposits, withdrawals, payment, cash advance, foreign currency and account inquiries
- Enhancing client experiences by introducing innovative digital banking solutions.
- Ensuring accuracy and efficiency in financial transactions while strictly adhering to compliance standards and regulations.
- Compile and maintain accurate data records to support daily operations
- Using data-driven insights to track deposit growth and support employee incentive plans, promoting a culture of excellence.
- Meticulously prepare, review, and file all end-of-day documentation
Retail Banker
Woodforest National Bank
06.2021 - 03.2022
- Warmly greeted customers and provided exceptional customer service with a friendly and professional approach.
- Assisted customers with everyday transactions, including cash and check deposits, as well as withdrawals, ensuring a smooth banking experience.
- Accurately balanced teller drawers, vaults, and ATMs to maintain financial accuracy and security.
- Helped clients establish checking and savings accounts efficiently while providing guidance on their banking needs.
Education
BSc (Hons) - Business Management
BPP UNIVERSITY
04.2018
Skills
- Attention to Detail
- Proficient in MS Office
- Outstanding verbal & written communication skills
- Risk Management
- Efficiently work independently as well as collaboratively
- Knowledge of various banking software systems
- Exceptional aptitude for swiftly grasping innovative concepts and skillfully implementing them with precision
- Ability to work under minimal supervision Strong
- Skilled in conducting research, evaluating information, and making sound decisions to effectively resolve problems
Certification
- CMI Level 5 Management and Leadership
- Information Technology- Intermediate Level
- Customer Service Excellence
Timeline
Relationship Banker
Bank of America
05.2022 - Current
Retail Banker
Woodforest National Bank
06.2021 - 03.2022
BSc (Hons) - Business Management
BPP UNIVERSITY
PROFESSIONAL HIGHLIGHT
Consistently recognized for demonstrating expected behaviors in client engagement, risk management, and customer experience, resulting in a well-balanced and high-performing track record.
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