Summary
Overview
Work History
Education
Skills
Timeline
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Shemika Crutchfield

Atlanta,GA

Summary

Dynamic leader with a proven track record at Sephora USA, enhancing sales revenue through innovative strategies and strong client relationships. Skilled in sales operations and active listening, I excel in staff leadership and event planning, significantly surpassing client expectations without exceeding a single numerical percentage in achievements.


Developed strong leadership and customer service skills within fast-paced retail environment, focusing on driving sales and enhancing customer experiences. Known for effective team management and ability to implement strategic sales initiatives. Seeking to leverage these skills and experience in new field to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Sales and Service Manager

Sephora USA
10.2019 - Current
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.

Customer Service Representative

Conduent
05.2019 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Catering Manager

Panera Bread
09.2015 - 04.2019
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.

Education

Associate of Applied Business -

DeVry University
Atlanta Ga
08-2012

Cosmetology -

Paul Mitchell The School
Atlanta Ga
09-2010

High School Diploma -

Morrow High School
Rex, GA
05-2008

Skills

  • Sales operations
  • Active listening
  • Event planning proficiency
  • Sales presentations
  • Staff leadership
  • Food safety
  • Data entry
  • Client acquisition

Timeline

Sales and Service Manager

Sephora USA
10.2019 - Current

Customer Service Representative

Conduent
05.2019 - 06.2021

Catering Manager

Panera Bread
09.2015 - 04.2019

Associate of Applied Business -

DeVry University

Cosmetology -

Paul Mitchell The School

High School Diploma -

Morrow High School

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Shemika Crutchfield