Shemma Yuangi Spencer
Title Licensing and Courier
Brighton,CO
1
Certification
9
years of professional experience
Results-oriented Operations Manager with over 5 years of experience in optimizing workflows and enhancing client communications for complex projects. Streamlined processes and reduced redundancies while managing documentation, calendar schedules, and financial operations. Engaged stakeholders and collaborated cross-functionally to deliver high-level administrative support, utilizing tools like QuickBooks, Trello, and Salesforce for effective project execution.
Work History
Operations Manager /Executive Administrator
2 Years 7 Months- - Led daily operations, supervised staff, prioritized workloads, allocated tasks based on capacity and roles, provided executive support, and balanced client demands in a fast-paced, high-volume environment, ensuring timely task completion.
- - Manage and prioritize work orders of 1000+ requests per client, demonstrating high attention to detail in client and state documentation and requirements, implementing process improvements for regulatory submissions across multiple jurisdictions, reducing work redundancy by 50% and accelerating client onboarding, contributing to 10% revenue growth.
- Acted as the primary liaison between ownership, staff, clients, and regulatory agencies.
- - Serve as the primary liaison between ownership, staff, clients, and regulatory agencies.
- - Resolve client issues and concerns by serving as a liaison between clients and appropriate state agencies, identifying problems, and communicating client needs effectively, driving timely resolution and maintaining customer satisfaction.
- - Resolved client issues by acting as liaison between clients and state agencies, identifying problems, and communicating client needs, ensuring timely resolutions and maintaining high customer satisfaction.
- - Train and mentor junior staff on workflows and regulatory compliance, improving overall team efficiency and accuracy.
- - Conduct targeted research on client inquiries and work-order status, ensuring accurate, detailed, and timely information is provided to support informed client decision-making.
- - Oversee internal and client-owned systems, ensuring information is accurate, consistent, and up to date.
Executive Administrator / Operations Assistant
5 Months- Acted as an extension of the Chief Administrative Officer (CAO) by liaising with stakeholders, managing complex calendars and schedules, drafting documentation, organizing events, overseeing email communications, and providing administrative and operational support for smooth daily operations.
- - Organized executive workflow according to deadlines, improving completion of tasks, and increasing workflow efficiency.
- Oversaw office supply inventory, organized equipment and furniture, and maintained electronic and hard-copy filing systems as the office manager to support smooth day-to-day operations.
- - Organized executive workflow according to deadlines, enhancing task completion and streamlining overall workflow.
- - Prepared and shared key data reports, schedules, and objectives within department to support informed decision-making.
- - Designed and improved processes by collaborating with Operations Manager and Department Director, reviewing workflows, identifying inefficiencies, and developing solutions to minimize delays and increase output.
- - Served as the office manager by overseeing office supply inventory, organizing equipment and furniture, and maintaining electronic and hard-copy filing systems to ensure smooth day-to-day operations.
- - Assisted the HR department in prescreening and interviewing candidates for open positions in the organization.
Graduate Assistant - Maintenance Zone Technician
1 Year 11 Months- - Trained student workers on maintenance request procedures, enhancing response time for residents.
- Directed student workers to complete maintenance tasks in residential buildings, managing resources effectively.
- - Completed summer-long projects in five residential buildings, improving overall living conditions.
- - Managed multiple projects simultaneously and successfully delegated tasks to team members.
- - Reviewed processes and procedures to identify improvements, streamlining maintenance workflows.
- - Answered resident inquiries regarding maintenance issues and building policies.
Project Assistant
3 Months- - Coordinated with project managers to assemble professional documents, enhancing clarity and streamlining business processes.
- - Developed business proposal for Client Onboarding and Leasing process, aligning with company objectives.
- - Reviewed business proposals and organizational procedures, identifying process improvement opportunities to enhance overall effectiveness.
- - Coordinated and communicated with project managers to assemble feasible professional documents and streamline business processes.
Administrative Assistant to the Owner
8 Months- - Developed financial statements and reports using Microsoft Word and Microsoft Excel to provide accurate financial insights.
- - Prepared invoices and ensured they were sent out in a timely manner.
- - Calculated contractor pay and maintained weekly payroll.
- - Coordinated interpreter schedules using Google Suite to ensure optimal resource allocation.
- - Organized office supplies and documents for easy access.
- - Performed various administrative tasks to support daily operations.
Education
Master of Business Administration (MBA) - Business Administration and Management
GPA: 4.0/4.0
Bachelor of Science (B.S.) - Business Management
GPA: 3.54/4.0
Skills
Core Competencies: Operations Coordination & Project Management
Executive & Administrative Support
Financial Operations & Auditing
Team Leadership & Training
Stakeholder Engagement & Client Relations
Research & Strategy
Effective Communication
Analytical & Critical Thinking.
Systems: Google Workspace
Microsoft Office
QuickBooks
Salesforce
Trello
Calendly
Problem-solving
Team leadership
Operations management
Process improvement
Certification
Project Management Professional (PMP) - Project Management Institue (PMI) 2026
Timeline
Operations Manager /Executive Administrator
Title Licensing and Courier
01.2024 - CurrentRead More
Executive Administrator / Operations Assistant
5th Vital Healthcare
07.2021 - 12.2021Read More
Graduate Assistant - Maintenance Zone Technician
Pensacola Christian College
01.2019 - 12.2020Read More
Project Assistant
Pacific Palms Property
09.2018 - 12.2018Read More
Administrative Assistant to the Owner
Kewl ASL Interpreting Services
11.2017 - 07.2018Read More
Pensacola Christian College
Bachelor of Science (B.S.) from Business Management
Read More
Pensacola Christian College
Master of Business Administration (MBA) from Business Administration and Management
Read More