Shena Coffee
Jacksonville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Holiday Inn Holiday Inn Express
09.2021 - 10.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Mail Handler
USPS
11.2022 - 03.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Front Desk Agent
Extended Stay America
10.2019 - 11.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Full Time Warehouse
Amazon
08.2017 - 04.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Childcare - Early Childhood Education
Fccj
Jacksonville, FL06.2006
Diploma - General Studies
William .M. Raines
Jacksonville, FL05.2000
Skills
- Transportation Information
- Report Generation
- Guest Relations
- Front Office Support
Timeline
Mail Handler
USPS
11.2022 - 03.2023
Front Desk Agent
Holiday Inn Holiday Inn Express
09.2021 - 10.2023
Front Desk Agent
Extended Stay America
10.2019 - 11.2022
Full Time Warehouse
Amazon
08.2017 - 04.2020
Childcare - Early Childhood Education
Fccj
Diploma - General Studies
William .M. Raines
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