SHENA JENKINS
Thomasville,NC
Summary
Enthusiastic and ambitious, customer service specialist with diverse transferable skills in management, sales, and operations. Natural ability to connect with people, excelling at understanding wants, needs, and desires. Passionate about delivering legendary service on every interaction, ensuring exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service
Continuum Global
Boise, ID
11.2021 - Current
- Takes inbound calls as they come in to help customers with concerns about their account. Use logic, problem solving skills as well as my resources to find the customer a resolution.
- Conduct outgoing calls when needed.
- Educating customers on all our features and other services that they may not know about
- Managed troubleshooting tasks effectively for optimal performance.
- Sending corresponding emails as needed
- Enhancing the customers experience
Labeler
Riverdale Global
High Point, North Carolina, US
01.2021 - 08.2021
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
- Contributed to overall team success by meeting or exceeding individual quotas for completed labeled products daily.
- Collaborated with team members to achieve daily labeling goals and maintain high productivity levels.
- Continuously sought opportunities to expand skillset and knowledge base in order to contribute more effectively to overall team success.
- Consistently met deadlines for labeled products while maintaining exceptional attention to detail and quality standards.
- Assisted in training new labelers, sharing expertise and best practices to foster their professional growth.
- Worked closely with cross-functional teams such as packaging and design departments to ensure seamless integration of the overall production process.
- Demonstrated adaptability when faced with last-minute changes or updates to label specifications without compromising accuracy or timeliness of completion.
- Promoted workplace safety by adhering to established guidelines when handling equipment, tools, and materials used in the labeling process.
Packer
Packrite
High Point, North Carolina, US
07.2019 - 10.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
Education
Nursing
Winston-Salem State University
Winston-Salem, North CarolinaHigh School Diploma -
Thomasville High School
Thomasville, North Carolina05.2003
Skills
- Sales
- Customer Service
- Critical Thinking
- Typing
- Phone Etiquette
- Attention to detail
- Computer database software
- Fast hands on learner
- Examine job orders
- Verify specifications
- Adjust equipment
- Recommend corrective actions
- Notify supervisors
- Check materials
- Time management
Timeline
Customer Service
Continuum Global
11.2021 - Current
Labeler
Riverdale Global
01.2021 - 08.2021
Packer
Packrite
07.2019 - 10.2020
Nursing
Winston-Salem State University
High School Diploma -
Thomasville High School