Shenade Acosta
San Antonio,TX
Summary
Seeking an opportunity to begin my career as a nurse striving to provide patient centered care. I am a dedicated administrative professional with successful experience in fast-paced office settings. I feel my skills multi-tasking, patient experience, and accountability can thrive within this organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical receptionist
UT Health Science center
02.2021 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
Medical assistant
Consultants in pain Medicine
04.2019 - 02.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical receptionist/Scheduler
Metropolitan Family Practice
03.2017 - 04.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks such as filing, copying, and faxing documents.
Psych Tech
Senior Psych Care San Antonio
10.2014 - 03.2017
- Contributed to efficient clinical operations by maintaining organized patient records and ensuring accurate documentation.
- Supported psychiatrists during evaluations by gathering pertinent patient information and recording observations accurately.
- Established rapport with diverse populations, adapting communication styles based on individual needs effectively.
- Treated clients and families with respect and dignity.
- Charted on each patient daily. Monitored patient behavior and immediately reported changes to supervising physican.
Education
Practical Nursing
Galen College of Nursing
San Antonio, TX12.2023
Medical Assisting
Everest Institute
San Antonio, TX03.2012
Skills
- Referral Verification
- Medical Transcription
- Patient Experience
- Medical Billing
- Payment Collection
- Medical charting
- Multitasking
- Conflict resolution
Certification
- CPR Certified, 2023
- IV infusion Certified, 2019
References
- Dr. Straightline Arla, 208-371-6700
- Carol Kizzie, PA, 210-316-6333
- Rene Rodriguez, RN, 210-284-0866
Clinical experience
- Assisted with direct patient care, including repositioning patients and aiding in transfers.
- Conducted vital sign measurements to monitor patient health and well-being.
- Provided support during feedings, ensuring patients' nutritional needs were met.
- Maintained a high level of cleanliness in all areas to uphold hygiene standards.
- Administered medications under the direct supervision of the clinical instructor, ensuring accurate and safe delivery.
Timeline
Medical receptionist
UT Health Science center
02.2021 - Current
Medical assistant
Consultants in pain Medicine
04.2019 - 02.2021
Medical receptionist/Scheduler
Metropolitan Family Practice
03.2017 - 04.2019
Psych Tech
Senior Psych Care San Antonio
10.2014 - 03.2017
Practical Nursing
Galen College of Nursing
Medical Assisting
Everest Institute
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