Shenell Brown
Mount Vernon,NY
Summary
Dynamic sales associate with a proven track record at Bath & Body Works, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and fostering repeat business through effective communication and teamwork. Skilled in cash handling and maintaining store organization, contributing to a welcoming shopping environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Trainer
Shake Shack
08.2020 - 09.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Cosmetology
Westchester School of Beauty Culture
Mount Vernon, NY06.2025
High School Diploma -
Thornthon High School
Mount Vernon, NY06.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Bath & Body Works
09.2023 - 03.2024
Trainer
Shake Shack
08.2020 - 09.2023
Cosmetology
Westchester School of Beauty Culture
High School Diploma -
Thornthon High School
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