Shenelle Weston
New York
Summary
Dedicated to delivering an exemplary customer experience by effectively addressing individual needs while upholding company standards. With over five years of customer service experience, a strong ability to connect with people is complemented by exceptional organizational skills. Recognized as a collaborative team player, a vivacious personality fosters a positive atmosphere and inspires colleagues to excel. Committed to continuous improvement and excellence in service delivery, ensuring every interaction leaves a lasting impression.
Overview
7
7
years of professional experience
Work History
Supervisor/Lead
Hallmark Aviation Services
06.2023 - Current
- Oversee check-in, boarding, and gate procedures
- Coordinate flight arrivals and departures
- Ensure on-time performance (OTP) standards are met
- Monitor baggage handling and resolve baggage issues
- Support irregular operations (IRROPs), like delays or cancellations
- Manage aircraft turnaround times
- Liaise with pilots, crew, and operations control
- Communicate with maintenance, catering, and fueling teams
- Update stakeholders on delays or issues
Sales associate
Forever 21
10.2019 - 01.2023
- Greeting customers
- Maintaining and organizing a clean sales floor for a seamless shopping experience
- Operating cash registers
- Meeting daily quotas for monetary sales, credit card applications, package data entries and tasks completed
- Efficiently Stocking and organizing inventory
- Maintained up to date on product knowledge and company conduct adjustments.
- Oversaw finished products constructed by group projects
Waitress
RCL, Rockaway Fish House
09.2018 - 06.2019
- Provided a safe and enjoyable dining experience for customers
- Kept track of customer orders and Requests
- De escalating customer/employee differences
- Cleaning and organizing inventory
Education
High school diploma -
Queens High School of Teaching liberal arts and the sciences
06.2019
Bachelor of Science - undefined
CUNY, York College
Skills
- Excellent communication skills
- Team leader
- First aid trained
- Highly dependable and reliable
- Strong work ethics
- Excellent multitasking in any situation
- Initiative driven
- Reviewing data for deficiencies, errors and discrepancies and correcting them if needed
- Product demonstration
- Attention to detail
- Complex Problem-solving
- Decision-making
Timeline
Supervisor/Lead
Hallmark Aviation Services
06.2023 - Current
Sales associate
Forever 21
10.2019 - 01.2023
Waitress
RCL, Rockaway Fish House
09.2018 - 06.2019
Bachelor of Science - undefined
CUNY, York College
High school diploma -
Queens High School of Teaching liberal arts and the sciences
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