Shenelle Williams
Tacoma
Summary
Motivated and experienced operations and management professional with over 10 years of leadership experience in hospitality, automotive logistics, and warehouse operations. Skilled in team supervision, administrative tasks, compliance with policies and procedures, process optimization, and exceptional customer service. Seeking a state-level position where I can leverage my organizational, administrative, and communication skills to support public service initiatives.
Overview
15
15
years of professional experience
Work History
Area Manager
Performance Radiator
Seattle
06.2021 - Current
- Responsible for three warehouse branches, ensuring accurate inventory, order fulfillment, and deliveries.
- Schedule employee shifts, manage freight shipments and inventory processes.
- Prepare reports, process deposits, manage dispatching, and resolve customer service issues.
Front Desk Manager
Best Western
DuPont
03.2018 - 03.2020
- Led a team of 8 front desk agents in a fast-paced hotel environment.
- Coordinated group/meeting sales, managed scheduling, guest services, and complaint resolution.
- Conducted meetings, trained new hires, and ensured policy compliance and accurate credit card handling.
Director of Operations
Hampton Inn & Suites
Tacoma
03.2016 - 03.2018
- Directed daily hotel operations including front desk, housekeeping, and guest relations.
- Supervised hiring, scheduling, training, and policy adherence to improve guest satisfaction and maintain safety and health standards.
Director of Operations
Holiday Inn Express & Suites
Lakewood & Tacoma
05.2013 - 03.2018
- Oversaw operations across two hotels.
- Developed employee training programs, maintained guest service standards, and ensured health and safety compliance.
Front Desk Agent
Evolution Hospitality
San Diego
04.2011 - 05.2013
- Provided exceptional guest service with check-in/check-out, reservation handling, and issue resolution.
Skills
- Staff Supervision & Training
- Policy & Procedure Compliance
- Customer Service & Conflict Resolution
- Financial Record-Keeping & Reporting
- Scheduling & Labor Management
- Inventory & Order Processing
- Communication & Collaboration
- Administrative Support
- Problem-Solving & Process Improvement
Timeline
Area Manager
Performance Radiator
06.2021 - Current
Front Desk Manager
Best Western
03.2018 - 03.2020
Director of Operations
Hampton Inn & Suites
03.2016 - 03.2018
Director of Operations
Holiday Inn Express & Suites
05.2013 - 03.2018
Front Desk Agent
Evolution Hospitality
04.2011 - 05.2013