Shenica Norwood
Birmingham
Summary
Dynamic sales associate with proven expertise at Payless ShoeSource Inc., excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adept at utilizing POS systems to streamline transactions, while consistently achieving sales goals and maintaining organized inventory for optimal product availability.
Overview
3
3
years of professional experience
Work History
Sales Associate
Payless ShoeSource Inc.
Homewood, AL
01.2018 - 06.2019
- Assisted customers in selecting footwear, demonstrating product features and benefits.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Conducted inventory checks to maintain stock levels and minimize discrepancies.
- Provided training and support to new associates on store policies and procedures.
- Implemented visual merchandising strategies to attract customers and drive sales engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers on product features and promotions for informed purchasing decisions.
- Conducted inventory checks to ensure stock availability and accurate records.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted customers in selecting footwear based on preferences and needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Clerk
Rainbowshops
Homewood, AL
02.2016 - 2018
- Processed customer transactions efficiently and accurately.
- Organized inventory and maintained stock levels to enhance product availability.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to optimize store layout for improved customer experience.
- Monitored sales data to identify trends and assist in inventory management decisions.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
High School Diploma -
Jackson Olin Highschool
Birmingham, AL05-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Client service
- Customer needs assessment
- POS system operation
- Payment processing
Timeline
Sales Associate
Payless ShoeSource Inc.
01.2018 - 06.2019
Clerk
Rainbowshops
02.2016 - 2018
High School Diploma -
Jackson Olin Highschool