Shenika Francis
Fort Lauderdale,FL
Summary
Results-oriented shiftlead with a strong focus on team motivation, employee training, and operational efficiency. Proven ability to enhance customer satisfaction and streamline processes, driving measurable improvements in team performance and workflow.
Overview
28
28
years of professional experience
Work History
Shiftlead
Walgreens
Fort Lauderdale, FL
06.2022 - Current
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, ensuring stocked shelves and optimal product availability.
- Resolved customer complaints and inquiries, enhancing overall customer satisfaction.
- Implemented process improvements, increasing operational efficiency within the store.
- Conducted regular audits of cash registers, ensuring accuracy in financial transactions.
- Collaborated with management on strategic initiatives to drive sales growth and customer engagement.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Successfully drove new product lines to increase annual profits 90%.
- Propelled market share to surge ahead of competitors and earn 10 ranking.
- Increased retail space by 8 square feet by improving gross profits by 85%.
Manager
FedEx
Pompano Beach, FL
07.2021 - 03.2022
- Streamlined daily operations to enhance efficiency and improve service delivery.
- Developed training programs for new team members, ensuring adherence to company standards.
- Implemented process improvements that reduced operational delays and increased productivity.
- Monitored performance metrics to identify trends and optimize workflow processes.
- Led cross-functional teams in executing strategic initiatives aligned with corporate goals.
- Coordinated logistics and inventory management to ensure timely delivery of services.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed and motivated employees to be productive and engaged in work.
- Managed inventory control systems, ensuring accurate tracking of shipments and minimizing discrepancies.
- Led initiatives aimed at improving customer satisfaction through effective communication and service quality enhancements.
Shift Assistant
Amazon
Boca Raton, FL
10.2019 - 04.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Mentored new team members on processes and operational best practices.
- Implemented workflow improvements to enhance efficiency in package sorting.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Analyzed performance metrics to identify areas for process enhancement.
- Facilitated communication between shifts to maintain continuity of operations.
- Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.
- Assisted in the training of new employees, ensuring they were prepared for their roles within the team.
- Collaborated with other Shift Assistants to create consistent standards across all shifts.
- Ensured safety protocols were consistently followed, contributing to a safe working environment for all staff members.
- Conducted regular evaluations of employee performance, identifying strengths and areas needing improvement for individual growth.
- Improved shift efficiency by carefully delegating tasks and monitoring employee performance.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Monitored inventory levels, ensuring timely restocking of supplies for uninterrupted operations.
- Implemented process improvements that enhanced workflow efficiency within the team environment.
- Fostered a collaborative work environment by encouraging open communication among cross-functional teams.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Coordinated shift schedules to optimize workforce efficiency and meet operational demands.
- Conducted quality checks on outgoing packages to maintain high standards of accuracy and compliance.
Security Supervisor
Allied Universal Security Services
Fortlauderdaleflorida
09.2018 - 02.2019
- Supervised security personnel, ensuring compliance with protocols and company policies.
- Conducted regular site inspections to identify potential safety hazards and vulnerabilities.
- Developed and implemented training programs to enhance team performance and knowledge.
- Coordinated emergency response plans, ensuring preparedness for various incidents.
- Analyzed incident reports, identifying trends to improve security operations and procedures.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Implemented safety measures that reduced incidents and improved response times.
- Conducted regular training sessions to enhance team performance and compliance.
- Supervised security personnel to ensure adherence to protocols and standards.
- Coordinated with local law enforcement to address security concerns effectively.
Correctional Officer
Geo Corrections and Detention
South Bay, FL
06.2015 - 08.2018
- Enforced institutional policies, ensuring safety and security within correctional facilities.
- Monitored inmate behavior, identifying potential conflicts and intervening as necessary.
- Conducted regular inspections of facilities to maintain safety standards and prevent contraband entry.
- Coordinated with law enforcement and emergency services during incidents and emergencies.
- Trained new officers on protocols, procedures, and effective communication techniques.
- Developed reports documenting inmate activities, incidents, and disciplinary actions for management review.
- Implemented conflict resolution strategies to de-escalate tensions among inmates effectively.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Led safety drills and training sessions, enhancing preparedness for emergency situations within the facility.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Loss Prevention Supervisor
Burlington Coat Factory Department Store
Sunrise, FL
03.2015 - 05.2017
- Supervised loss prevention team to ensure compliance with security protocols
- Conducted regular audits to assess inventory shrinkage and identify vulnerabilities
- Developed training programs for staff on theft prevention strategies and customer service
- Collaborated with law enforcement on investigations related to theft incidents
- Implemented surveillance systems to enhance store security and deter shoplifting
- Analyzed incident reports to develop proactive measures against theft activities
- Led daily briefings to communicate loss prevention goals and reinforce best practices
- Collaborated with law enforcement to report crime and suspicious activity.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Expedited resolution of internal theft cases by conducting thorough interviews with employees involved in incidents under investigation.
- Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
Correctional Sergeant
Broward Correctional Institution
Fort Lauderdale, FL
03.2001 - 04.2015
- Supervised daily operations of correctional facility, ensuring adherence to policies and procedures.
- Coordinated inmate movement and activities, maintaining security and safety standards.
- Trained and mentored junior staff on operational protocols and emergency response procedures.
- Conducted regular inspections of facilities to identify safety hazards and compliance issues.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations among inmates.
- Developed comprehensive reports on inmate behavior, incidents, and operational efficiency for management review.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Monitored and confirmed compliance with safety standards and regulations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Fostered a culture of respect among staff members through open communication channels and team-building exercises.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
Security Manager
Florida Medical Center Hospital
Fortlaudedale Fl
01.2010 - 01.2014
- Developed and implemented security protocols to enhance safety measures across hospital facilities.
- Led security team in response to emergency situations, ensuring rapid and effective action.
- Conducted regular training sessions for staff on safety procedures and emergency response techniques.
- Collaborated with law enforcement agencies to coordinate security operations during high-risk events.
- Fostered a culture of safety awareness among staff through ongoing communication and engagement initiatives.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
Correctional Officer
Osceola County Jail
Kissimmee, FL
01.1998 - 03.2001
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Monitored inmate behavior to ensure safety and security throughout facility.
- Conducted regular inspections of housing units, identifying potential safety hazards.
- Managed inmate classification and movement, maintaining accurate records and documentation.
- Enforced institutional policies and regulations, promoting a safe environment for staff and inmates.
- Collaborated with multidisciplinary teams to implement rehabilitation programs for inmates' reintegration efforts.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Education
MBA - Business Administration And Management
American InterContinental University
Western FL09-2013
Bachelor of Science - Criminal Justice Forensic Science
American InterContinental University
Western Fl06-1991
Associate of Arts - Business Administration
American InterContinental University
Western Fl05-2010
High School Diploma -
Charlotte Amalie High School
ST.Thomas USVI06.1991
Skills
- Customer service focus
- Team motivation
- Performance improvement
- Staff motivation
- Work delegation
- Rules enforcement
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Shiftlead
Walgreens
06.2022 - Current
Manager
FedEx
07.2021 - 03.2022
Shift Assistant
Amazon
10.2019 - 04.2021
Security Supervisor
Allied Universal Security Services
09.2018 - 02.2019
Correctional Officer
Geo Corrections and Detention
06.2015 - 08.2018
Loss Prevention Supervisor
Burlington Coat Factory Department Store
03.2015 - 05.2017
Security Manager
Florida Medical Center Hospital
01.2010 - 01.2014
Correctional Sergeant
Broward Correctional Institution
03.2001 - 04.2015
Correctional Officer
Osceola County Jail
01.1998 - 03.2001
High School Diploma -
Charlotte Amalie High School
MBA - Business Administration And Management
American InterContinental University
Bachelor of Science - Criminal Justice Forensic Science
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University