Sheniqua Moore
Portsmouth,VA
Summary
Dynamic Pharmacy Technician with extensive experience at the Dept of Veteran Affairs, excelling in care in the community, prescription processing and patient education. Proven ability to manage inventory effectively while leading teams to enhance operational efficiency. Skilled in electronic health records, ensuring timely medication delivery and fostering strong health communication with patients and providers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Janus Rx, LLC
VA Beach, VA
02.2024 - Current
- Reviewing physicians' prescription orders and inputting them into the department's computer system.
- Receiving calls from the nursing staff of the behavioral hospital.
- Offering solutions for discrepancies in prescription or patient data entry.
- Preparing backup pharmacy orders and arranging for their delivery.
- Assisting the pharmacist in resolving patient care or medication-related issues.
Clinical Pharmacy Technician (Outpatient)
Dept of Veteran Affairs
Chesapeake, VA
03.2023 - Current
- Conducting inspections in wards and clinics for expired medications in the Omnicell machines.
- Leads the outpatient pharmacy technician team in the supervisor's absence, assigns tasks to ensure that the current and expected workload is processed efficiently and cost-effectively, plans, schedules, distributes, and adjusts work assignments according to established routines and urgent needs.
- Inputs and verifies electronic prescription orders into Vista.
- Supports the Office of Community Care (OCC) Clinical Pharmacist, ensuring the successful preparation and completion of prior authorization consults, and accurately documenting in the EHR system.
- Contacts patients with updates on non-VA prescriptions, and documents in electronic health records as necessary or requested..
- Reaches out to non-VA providers and veterans concerning non-formulary/prior authorizations, requesting necessary documentation and records for prior authorization.
- Training new pharmacy personnel on outpatient pharmacy protocols, as well as instructing them on how to oversee the Pharmacy Technician Triage portal.
- Reads and interprets prescriptions from the veteran electronic health record systems (EHRS), or in written form.
- Employs pharmacy information systems to address inquiries from patients or providers regarding the status of their prescriptions, completion dates, package tracking, and more.
- Offers patient education on pharmacy-related topics such as the refill and renewal processes, and prescription tracking information, while directing clinical judgment inquiries to the pharmacist.
- Consistently demonstrates the ability to exercise independent technical judgment (without the necessity for immediate supervision), along with a comprehensive and thorough understanding of the most complex or challenging practices and procedures.
Consumer Medication Coordinator (CPhtT)
Genoa Healthcare
Yorktown, VA
01.2022 - 03.2023
- Engaged with all clients of the mental health center concerning the medication services offered by Genoa.
- Employed sales and marketing expertise to attract and enroll clients; utilized enrollment documentation and a copy of the client’s insurance card.
- Aids clients in reaching out to the pharmacist for any inquiries related to their medications and guarantees a swift response to their queries.
- Provided medication delivery when necessary and suitable.
- Supported clinic and pharmacy personnel with prior authorizations as required.
- Streamlined prescription refill management by leveraging the no refill report and contacting the relevant prescriber to ensure that timely refills are processed and delivered to the client.
Part-time Employee
Portfolio Recovery Associates (PRA)
Norfolk, VA
11.2020 - 02.2023
- Prioritizes tasks to ensure timely completion of assignments.
- Ensures a safe, organized, and clean work environment.
- Updates customer account details, including phone numbers, mobile numbers, addresses, and email addresses.
- Records the financial status of customers and the progress of collection efforts using automated collections software.
- Gathers and examines relevant correspondence and documents, both physical and digital, related to the account concerning credit bureau disputes.
- Requests necessary letters to be sent via mail or email to customers to inform them of account transfers, encourage payment of overdue accounts, or confirm settlement agreements.
- Takes appropriate measures if a customer contests the account(s).
Education
Diploma -
Ben Davis High School
Indianapolis, IN05.1994
Skills
- Prescription processing
- Medication dispensing
- Electronic health records management
- Inventory control
- Patient education
- Health communication strategies
- Training and development
- Telehealth support
- Time management
Certification
- Virtual Aspiring Supervisors Program (vASP) Certification, 05/01/24
- PTCB Certification, 02/01/14
- Virginia Pharmacy Technician License, Not Provided
References
- Kingsley Uzodinma, Pharmacist, Kingsleyobi.Uzodinma@gmail.com, 859-913-6299
- Gino Akili, Outpatient Clinical Pharmacist, Gino.Akili@va.gov, 757-768-0957
- Janine James, Pharmacist - JanusRx, JaninePharmD@icloud.com, 757-377-2636
- Nina McLean, OCC Clinical Pharmacy Technician, Nina.McLean@va.gov, 757-371-3390
Timeline
Pharmacy Technician
Janus Rx, LLC
02.2024 - Current
Clinical Pharmacy Technician (Outpatient)
Dept of Veteran Affairs
03.2023 - Current
Consumer Medication Coordinator (CPhtT)
Genoa Healthcare
01.2022 - 03.2023
Part-time Employee
Portfolio Recovery Associates (PRA)
11.2020 - 02.2023
Diploma -
Ben Davis High School