Shenise Mayes
Greenville,SC
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
McDonald's
Greenville, SC
05.2022 - 09.2026
- Supervised McDonald's crew during shifts and coordinated daily restaurant operations.
- Trained team members on service standards, food safety, and cleaning procedures.
- Monitored drive-thru, front counter, and dining room service flow.
- Scheduled crew coverage and adjusted staffing for busy periods.
- Managed cash handling and balanced register activity across shifts.
- Resolved customer concerns with calm, professional communication.
- Ordered inventory and checked stock levels for kitchen and beverage areas.
- Maintained up-to-date knowledge of company products and services.
General Manager
McDonald's
Greenville, SC
01.2020 - 05.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed McDonald's restaurant operations and daily shift management.
- Guided management and supervisory staff to promote smooth operations.
- Trained crew members on McDonald's service, safety, and station procedures.
- Scheduled crew coverage and balanced labor needs across shifts.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Administered employee discipline through verbal and written warnings.
Manager
McDonald's
Greenville, WI
03.2017 - 01.2020
- Managed restaurant operations using McDonald's service standards and shift procedures.
- Supervised crew scheduling, breaks, and task assignments during daily service.
- Monitored kitchen, drive-thru, and front counter workflows for smooth service.
- Handled customer concerns and resolved service issues at the restaurant level.
- Enforced company policies, cash handling, and opening and closing procedures.
- Reviewed inventory levels and ordered supplies through McDonald's store systems.
Crew Trainer
McDonald's
Greenville, SC
11.2016 - 03.2017
- Coached new hires on customer service, order accuracy, and speed.
- Trained McDonald's crew on restaurant procedures and station routines.
- Demonstrated safe food handling and cleanliness standards across kitchen areas.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Education
Southside High School
Greenville, SCSome College (No Degree) - Early Childhood Care And Education
Voorhees University
Denmark, SCSkills
- Cash handling
- Inventory ordering
- Food safety compliance
- POS systems
- Team leadership
- Team development
- Customer service
- Problem solving
- Workplace safety compliance
Certification
- Serve safe
Timeline
Assistant Manager
McDonald's
05.2022 - 09.2026
General Manager
McDonald's
01.2020 - 05.2022
Manager
McDonald's
03.2017 - 01.2020
Crew Trainer
McDonald's
11.2016 - 03.2017
Southside High School
Some College (No Degree) - Early Childhood Care And Education
Voorhees University