Shennette Connor
202 Cypermont Road,LA
Summary
Experienced Patient Service Representative with a strong background in front desk reception, patient check-in, Epic scheduling, insurance verification, and patient registration. Known for accurate appointment coordination, clear patient communication, and dependable service in fast-paced medical settings. Comfortable supporting a variety of computer programs while handling copays, payments, and daily cash drawer reconciliation.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
La Vascular Limb Salvage and Cardiology
Lafayette, Louisiana
09.2023 - 06.2026
- Scheduled appointments, follow-ups, and procedure visits in electronic health record systems.
- Processed patient payments, including co-pays and deductibles, ensuring accuracy in financial records to support billing operations.
- Reviewed insurance coverage and updated patient demographic information accurately.
- Answered incoming calls and directed patient questions to appropriate clinical staff.
- Facilitated vascular and cardiology front desk operations by providing professional patient greetings to enhance visitor experience.
- Verified cash drawer accuracy at shift start to ensure sufficient change for patient transactions.
- Balanced cash drawer daily and generated end-of-shift financial reports for recordkeeping.
Patient Services Clerk
Ochsner Hospital
Chalmette, Louisiana
06.2019 - 09.2023
- Greeted patients at Ochsner Hospital and completed check-in procedures.
- Verified demographics, insurance, and referral information in patient records.
- Scheduled appointments, follow-ups, and diagnostic visits using hospital systems.
- Collected copays and updated patient account information.
- Processed payments from patients and filled out appropriate paperwork for billing purposes.
- Prepared charts, forms, and visit documentation for clinical staff.
- Answered phones and routed calls to appropriate Ochsner departments.
- Assisted patients with directions, instructions, and service questions.
- Reviewed discharge summaries for completeness prior to release of the patient's chart.
Patient Services Coordinator
Ochsner Medical Center
Chalmette, Louisiana
02.2016 - 06.2019
- Coordinated patient scheduling and appointment changes for Ochsner Medical Center clinics.
- Verified insurance details and updated patient records in electronic health systems.
- Explained visit instructions and supported patients with service questions.
- Greeted patients and visitors in a friendly and professional manner.
- Maintained confidential charts and protected patient information during daily operations.
- Performed data entry into the electronic health record system.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Education
Certificate - MC&B
Everest College
Houston, TX10-2014
High School Diploma -
Franklin Senior High School
Franklin, LA05-1983
Some College (No Degree) - Nursing
Nicholls State University
Thibodaux, LASome College (No Degree) - Accounting
Delgado Community College
New Orleans, LASkills
- Insurance verification
- Patient registration
- Epic appointment scheduling
- Appointment coordination
- Copay processing
- Cash drawer balancing
- Patient check-in
- Phone support
- Referral information review
- Data entry
- Patient records
- Electronic health record systems
Timeline
Patient Service Representative
La Vascular Limb Salvage and Cardiology
09.2023 - 06.2026
Patient Services Clerk
Ochsner Hospital
06.2019 - 09.2023
Patient Services Coordinator
Ochsner Medical Center
02.2016 - 06.2019
Certificate - MC&B
Everest College
High School Diploma -
Franklin Senior High School
Some College (No Degree) - Nursing
Nicholls State University
Some College (No Degree) - Accounting
Delgado Community College