Shenniya Oliver
Atlanta,GA
Summary
Proven expertise in front desk management and exceptional relationship-building skills, honed at First Coast Heart And Vascular Center. Excelled in registration processing and maintaining patient confidentiality, significantly enhancing patient satisfaction. Demonstrates adeptness in hospitality services and a keen ability to manage sensitive information with discretion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
First Coast Heart And Vascular Center
Jacksonville , FL
01.2024 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted with check-ins and check-outs, including verifying identification and taking payment information.
- Arranged hospital admissions for patients as required.
- Greeted patients, verified insurance information and collected copays.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, managed patient records and updated medical histories.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Scheduled and confirmed patient appointments and consultations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Unit Secretary
Memorial Hospital Of Jacksonville
Jacksonville, FL
11.2023 - 10.2024
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Maintained a clean and organized front desk and reception area.
- Communicated with patients with compassion while keeping medical information private.
- Greeted visitors and patients in a courteous and friendly manner.
- Compiled and coded patient information or data in appropriate computer system.
- Managed the front desk area ensuring neatness at all times.
- Compiled physical and digital documents, charts, and reports.
- Managed unit call reception and routed calls to correct department.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Secretary
Macon County Parks & Recreation
Montezuma, GA
01.2019 - 07.2023
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Processed documents and materials for dissemination to appropriate parties.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Handled confidential documents with discretion.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
High School Diploma -
Macon County High School
Montezuma, GA05-2019
Skills
- Building relationships
- Scheduling appointments
- Room assignments
- Transportation information
- Credit and cash payments
- Guest amenities
- Registration processing
- Front desk management
- Listening skills
- Hospitality services
Certification
- Certified Phlebotomy Technician
References
References available upon request.
Timeline
Front Desk Specialist
First Coast Heart And Vascular Center
01.2024 - Current
Unit Secretary
Memorial Hospital Of Jacksonville
11.2023 - 10.2024
Secretary
Macon County Parks & Recreation
01.2019 - 07.2023
High School Diploma -
Macon County High School
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