Shenqua Wolff
Killeen,TX
Summary
Experienced Medical Assistant offering over 10 years in the medical field and proven expertise in patient care and seamless coordination, honed at Wellstone Health Partners and Baylor Scott & White Health. Excels in phlebotomy techniques and compassionate caregiving, enhancing patient experiences. Demonstrated ability to improve office efficiency and patient satisfaction through exceptional service and medical knowledge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wellstone Health Partners
12.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Certified Medical Assistant
Baylor Scott & White Health
02.2015 - 11.2021
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Wal-Mart Supercenter
03.2006 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collect money
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NHCERTIFICATION MEDICAL ASSISTANT
VISTA COLLEGE
Killeen, TX01.2014
High School Diploma -
Killeen High School
Killeen, TX05.1998
Skills
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- HIPAA Compliance
- Direct Patient Care
- OB/GYN procedures
- EMR (EPIC)
- Data Entry
- Phlebotomy Techniques
- Specimens collection and processing
- CPR/FIRST AID
- Professionalism and Ethics
- Compassionate caregiver
- Medical supply inventory
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Wellstone Health Partners
12.2021 - Current
Certified Medical Assistant
Baylor Scott & White Health
02.2015 - 11.2021
Customer Service Representative
Wal-Mart Supercenter
03.2006 - 02.2015
Bachelor of Science - Public Health
Southern New Hampshire University
CERTIFICATION MEDICAL ASSISTANT
VISTA COLLEGE
High School Diploma -
Killeen High School
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