Sherae Kirkland
Knoxville,TN
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Building Success through empowerment and example.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Earthbound Trading Company
Knoxville , TN
03.2025 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Store Manager
Torrid
Knoxville , Tennessee
09.2024 - 03.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Bealls Inc
Knoxville, Tennessee
04.2015 - 09.2024
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays
- Supported talent bench with regular recruiting, interviewing, onboarding, and hiring.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed daily banking activities such as deposits and withdrawals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Received and processed the shipment.
Education
High School Diploma -
Union County High School
Maynardville, TN12-2011
Skills
- Customer service
- Inventory management
- Sales analysis
- Staff recruitment
- Visual merchandising
- Operational excellence
- Time management
- Problem solving
- Shift scheduling
- Self motivation
- KPI tracking
- Employee engagement
- Team building
Timeline
Assistant Store Manager
Earthbound Trading Company
03.2025 - Current
Store Manager
Torrid
09.2024 - 03.2025
Store Manager
Bealls Inc
04.2015 - 09.2024
High School Diploma -
Union County High School