Sherail Turner
Spring,TX
Summary
Dedicated healthcare and customer service professional with over 10 years of experience in patient support and medical operations. Expertly manage inbound calls while verifying insurance eligibility and maintaining HIPAA compliance. Proficient in EMR/EHR systems and known for effective communication, accurate data entry, and adherence to safety and performance standards.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Agent
CVS Health
Houston, TX
11.2022 - 08.2026
- Managed 60–80+ inbound calls daily, addressing patient questions related to prescriptions, insurance benefits, and healthcare services.
- Verified insurance eligibility and coverage details to ensure timely patient assistance.
- Provided compassionate, professional service in high-volume healthcare contact center, enhancing patient experience.
- Coordinated with providers, pharmacies, and care teams to resolve complex patient concerns effectively.
- Recorded patient and customer interactions in CRM systems with accuracy while protecting confidential information and maintaining HIPAA compliance.
- Consistently met established quality, compliance, productivity, and performance standards.
Customer Service Representative
Elite
Houston, TX
01.2018 - 09.2022
- Assisted Medicare patients with coverage, enrollment, and benefits inquiries, ensuring clarity and satisfaction in a fast-paced customer service setting.
- Investigated customer concerns, explained available information clearly, and delivered timely resolutions.
- Provided empathetic, professional assistance to elderly and vulnerable populations.
- Applied federal healthcare regulations and company policies to protect compliance and ensure accurate customer support.
- Resolved customer concerns by investigating issues, clearly explaining options, and providing prompt solutions.
Driver
FedEx
Houston, TX
04.2012 - 12.2017
- Operated delivery vehicles safely while completing assigned routes and delivering packages accurately and on schedule.
- Loaded, organized, secured, transported, and unloaded packages in accordance with safety and handling procedures.
- Utilized GPS and route management technology to ensure timely delivery of packages and adherence to daily deadlines.
- Delivered packages while maintaining professional representation of the company during customer interactions.
- Captured proof of delivery, package status, and delivery records using handheld scanning devices.
- Complied with traffic laws, DOT regulations, company policies, and established safety procedures.
- Communicated route issues, delivery exceptions, and customer concerns to dispatch and management.
- Coordinated time and daily assignments independently to optimize productivity in a fast-paced delivery environment.
- Provided route coverage and operational support to team members.
Hot Shot Driver
Johns and Family BBQ
Houston, TX
02.2010 - 02.2012
- Executed scheduled deliveries with precision and punctuality, adhering to safe driving practices and company standards.
- Transported products with reliability, ensuring consistent service across assigned delivery routes.
- Assisted customers with inquiries during product pickups and drop-offs.
Education
Medical Assistant Program -
Fortis Institute
Houston, TX 08.2022 - 01.2023
High School Diploma -
Skills
- Patient Support & Customer Service
- Insurance Verification & Prior Authorization
- Medicare Coverage & Benefits Support
- HIPAA Compliance & Confidentiality
- High-volume call handling
- Data Entry & Accurate Documentation
- Appointment Scheduling & Coordination
- EMR/EHR systems
- CRM Systems
- Microsoft Office proficiency
- Problem-Solving & Communication
- Delivery vehicle operation
- Safe & Defensive Driving
- Route Planning & GPS Navigation
- Package Delivery & Pickup
- Loading, Unloading & Package Handling
- Vehicle Inspections & Basic Maintenance Checks
- DOT & Safety Compliance
- Proof of Delivery & Scanner Technology
- Time management
- Teamwork & Independent Work
Certification
- Certified Medical Assistant (RMA)
- CPR & First Aid Certified
- Food Handler Certification
- Valid Driver's License — Class C
Timeline
Customer Service Agent
CVS Health
11.2022 - 08.2026
Medical Assistant Program -
Fortis Institute
08.2022 - 01.2023
Customer Service Representative
Elite
01.2018 - 09.2022
Driver
FedEx
04.2012 - 12.2017
Hot Shot Driver
Johns and Family BBQ
02.2010 - 02.2012