Sherald Espinoza
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cigna
Philadelphia, Pennsylvania
07.2022 - 07.2024
- Performed a variety of task
- Inbound fax from providers offices,pharmacy’s,facilities
- Inbound calls from providers,pharmacy’s
- Checking status of prior authorization questions regarding appeal status or how to proceed with a appeal if needed further assistance I will transfer caller to correct department to further assist
- I was cross trained in medical pharmacy and also pharmacy rx
Technical Support Specialist
Lumen Technologies
Phoenix, AZ
10.2021 - 05.2022
- Responsible for troubleshooting internet and landline issues
- Scheduling tech visit when needed
- Resetting Wi-Fi passwords
Customer Service Rep
APS
Phoenix, AZ
05.2020 - 09.2021
- Answered questions regarding customers account
- Starting, stopping or moving service
- Providing outage information
- Taking inbound calls
Radiology Scheduler
SimonMed Imaging
Phoenix, AZ
01.2020 - 03.2020
- Taking inbound calls to schedule radiology services
- Outbound calls to schedule appointments from referrals
- Insurance verification
- Process doctor referrals
Patient Service Rep
Abrazzo Medical Group
Phoenix, AZ
01.2019 - 01.2020
- Insurance verification
- Patient check in and out
- Copay collection
- Scheduling follow up appointments
Education
High School Diploma -
Lifeskills
Colorado Springs, CO11-2010
Skills
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Problem-solving abilities
- Retail sales customer service
- Shipping and receiving understanding
- De-Escalation Techniques
- Senior leadership support
- Administrative Support
- Complaint Handling
- Microsoft Excel
- Problem Resolution
- Critical Thinking
- Medical terminology knowledge
- Professional telephone demeanor
- Positive and professional
- Microsoft Outlook
Timeline
Customer Service Representative
Cigna
07.2022 - 07.2024
Technical Support Specialist
Lumen Technologies
10.2021 - 05.2022
Customer Service Rep
APS
05.2020 - 09.2021
Radiology Scheduler
SimonMed Imaging
01.2020 - 03.2020
Patient Service Rep
Abrazzo Medical Group
01.2019 - 01.2020
High School Diploma -
Lifeskills
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