Sheranda Searcy
Greensboro,NC
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Ashley HomeStores
Greensboro, NC
12.2025 - Current
- Sales Leadership: Monitor and drive key performance indicators (KPIs) like sales volume, closing ratios, and sales per guest. Leading team huddles and motivate the sales floor to hit goals.
- Team Development: Assist with recruiting, interviewing, and training staff. As AGM I handle performance evaluations, coaching, and conflict resolution among the sales team.
- Customer Experience: Act as the highest point of escalation for guest complaints or service issues on the showroom floor, ensuring a positive resolution.
- Operations & Merchandising: Oversee inventory, audit standard operating procedures, and monitor facility standards. Also ensuring displays comply with visual merchandising standards.
Design Consultant
Ashley HomeStores
Greensboro, NC
11.2020 - 12.2025
- Chairman's Club Silver Member - Committed sales in excess of $900,00
- Established and maintained a book of business to maximize traffic flow
- Maximized volume by educating guests on relevant add-on items and services
- Prepared original and relevant options for clients suitable to individual requirements.
- Collaborated with clients to identify needs and create customized interior layouts.
Shift Leader
AJP Enterprise
Tacoma, WA
09.2018 - 03.2020
- Enforced company policies and procedures to ensure that all employees followed company guidelines
- Resolved customer complaints and inquiries efficiently, resulting in an increase in customer satisfaction ratings by 23%
Owner/Operator
Eye for Detail Pressure Washing
Tacoma, WA
10.2016 - 03.2020
- Trained and mentored team members on safe operational practices and equipment handling.
- Cultivated strong client relationships through effective communication and personalized service solutions.
- Analyzed customer feedback to refine service offerings and improve overall client experience.
- Strategized business growth opportunities by exploring new markets and service expansions.
- Coordinated marketing efforts, increasing brand visibility through targeted outreach initiatives.
Settlement Specialist
Concentrix
Tacoma, WA
01.2017 - 07.2017
- Managed all areas of the VW Diesel buyback program - Communicated with dealerships and customers to facilitate recall of specific vehicles
Finance Manager
CarPros KIA
Tacoma, WA
06.2015 - 10.2016
- Created organizational structures to improve accounting and finance functions.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Reviewed documentation and identified financial discrepancies where applicable.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Utilized financial software to prepare consolidated financial statements.
Travelling Sales Rep
Automobile Liquidation
Greensboro, NC
07.2010 - 06.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Real Estate License - Real Estate
Superior School of Real Estate
04.2024
Bachelor of Science - Acquisition and Contract Management
Strayer University
05.2018
Skills
- Leadership
- Communication
- Account Management
- B2B and B2C Sales
- Negotiation
- Customer service
- Money handling
- Decision-making
- Time management
- Problem-solving
Timeline
Assistant Manager
Ashley HomeStores
12.2025 - Current
Design Consultant
Ashley HomeStores
11.2020 - 12.2025
Shift Leader
AJP Enterprise
09.2018 - 03.2020
Settlement Specialist
Concentrix
01.2017 - 07.2017
Owner/Operator
Eye for Detail Pressure Washing
10.2016 - 03.2020
Finance Manager
CarPros KIA
06.2015 - 10.2016
Travelling Sales Rep
Automobile Liquidation
07.2010 - 06.2015
Bachelor of Science - Acquisition and Contract Management
Strayer University
Real Estate License - Real Estate
Superior School of Real Estate