Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shere Anderson

Amory,MS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Advantage Solutions
Irvine, CA
06.2023 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Retail Service Specialist

National Entertainment Network
Louisville, CO
12.2021 - 06.2023
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Maintained accurate records of all sales transactions using point-of-sale systems.
  • Accurately recorded information into the computer system for tracking purposes.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

Customer Service Representative

Acosta Sales & Marketing
Jacksonville, FL
06.2017 - 12.2021
  • Delivered products to customer locations on time.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.

Education

Associate of Science - Business Administration And Management

Grantham University
Lenexa, KS
05-1982

Skills

  • Information Security
  • Scheduling
  • Complaint Resolution
  • Account Updating
  • Data Collection
  • Product Knowledge
  • Data Entry
  • Product Promotion

Timeline

Customer Service Representative

Advantage Solutions
06.2023 - Current

Retail Service Specialist

National Entertainment Network
12.2021 - 06.2023

Customer Service Representative

Acosta Sales & Marketing
06.2017 - 12.2021

Associate of Science - Business Administration And Management

Grantham University

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Shere Anderson