Shere Cody
Aiken,United States
Summary
Skilled team player with a strong background in Production, Inspection, and Customer Service environments. Works well independently to handle assignments. Detailed oriented and a quick learner.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
TSI Services
Marlboro (REMOTE), MA
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Quality Inspector
Zeus Industrial Products Inc
Aiken, SC
08.2005 - 01.2020
- Worked with specific 10 production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Collected samples during production and tested randomly to determine in-process product quality.
- Performed preliminary, in progress, hidden damage and final product inspections
- Discarded and rejected products, materials and equipment not conforming with specifications
Education
Associate of Arts - Communication Studies
Strayer University
Augusta, GA2023
Skills
- Problem Anticipation and Resolution
- Keen Eye for Detail
- AS9100 Management System
- Testing Data Documentation
- Non-Compliance Assessment
- Measuring Skills
- Safety Education
- Regulatory Requirements
- Color Spectrometers
- Quantity Verification
- Maintaining PPE
- Metering Devices
- Taking Precise Measurements
- Gauge Calibrations
- Sample Testing
- Employee Observations
Timeline
Customer Service Representative
TSI Services
01.2022 - Current
Quality Inspector
Zeus Industrial Products Inc
08.2005 - 01.2020
Associate of Arts - Communication Studies
Strayer University