SHERENA DENNIS

Forestdale In.,-86-57 Midland Parkway, Jamaica, NY 11432

-Supervising 4 Case Planners and a Case Aide: accepting and rejecting cases in Promis, providing weekly supervision and guidance, supporting and promoting certification in SBC model, ensuring SBC practice, participating in monthly CDCs, helping to facilitate new employee staff trainings, attending monthly supervisory meetings, completing monthly supervisory case reviews, attending all conferences pertaining to the families we service, reviewing all documentations of FASP and Progress notes and ensuring their timely submission.

• Enhanced client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Located resources and made referrals to provide aid to family and children.
• Participated in ongoing professional development opportunities, staying informed on best practices in case management and relevant policy changes.
• Evaluated client progress regularly, adjusting case plans as needed to optimize success.
• Developed creative solutions for complex cases, utilizing critical thinking skills to overcome obstacles.
• Conducted thorough assessments, identifying client strengths and challenges to inform appropriate interventions.
• Facilitated connections between clients and community resources to address barriers and foster selfsufficiency.
• Established rapport with diverse individuals from various cultural backgrounds, demonstrating cultural competence in all interactions.

Senior Case Planner/Supervisor

Forestdale In.,-86-57 Midland Parkway, Jamaica, NY 11432

-Supervising a Case Planner and providing the duties of a supervisor: accepting and rejecting cases in Promis, providing weekly supervision and guidance, supporting and promoting certification in SBC model, ensuring SBC practice, participating in monthly CDCs, helping to facilitate new employee staff trainings, attending monthly supervisory meetings, completing monthly supervisory case reviews, attending all conferences pertaining to the families we service, reviewing all documentations of FASP and Progress notes and ensuring their timely submission

• Enhanced client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Located resources and made referrals to provide aid to family and children.
• Participated in ongoing professional development opportunities, staying informed on best practices in case management and relevant policy changes.
• Conducted thorough assessments, identifying client strengths and challenges to inform appropriate interventions.
• Evaluated client progress regularly, adjusting case plans as needed to optimize success.
• Developed creative solutions for complex cases, utilizing critical thinking skills to overcome obstacles.
• Improved client satisfaction by providing timely and compassionate support throughout the case planning process.

• Working closely with my unit supervisor on unit specific tasks while learning how to demonstrate leadership skills, developing peer education and/or supervision skills, increasing my knowledge of administrative tasks and requirements, and honing training abilities
• Carrying out specific tasks that may vary according to the program’s needs, including but not limited to: supervising and assisting with onboarding new case planning staff, and/or participating in the delivery of CORE training

• Conduct home visits
• Assess and make referrals for individual, family and group counseling
• Assist with housing and daycare issues
• Advocate on behalf of clients to secure services such as public assistance, health insurance and immigration issues

• Assessed and made referrals for individual, family, and group counseling
• Maintained case records, documenting progress and outcomes
• Conducted home and school visits to ensure the safety and educational wellbeing of subject children

• Worked with High School Dropouts between the ages of 16 and 18 to either acquire enough credits to return back to High School or obtain their GED
• Conducted interviews
• Construct psycho socials
• Provided individual/group counseling
• Taught weekly social skills
• Facilitate weekly case conference reviews

• Liaison amongst child support respondents, social worker and service agencies regarding employment and related services
• Prepared/reviewed intakes and case files
• Explained child support orders to respondents
• Assisted with 7 weeks child support classes
• Updated employment and payment data for child support collection agency

• Conducted home visits to ensure children wellbeing
• Counseled, assessed and made referrals
• Maintained contact with teachers, DSS workers, and service providers
• Provided weekly updated reports to the Family Treatment Court Judge

• Liaison between the agency and ACS
• Assessed, prepared and submitted UCRs, Plan Amendments, Incident Reports and Court Reports for entire unit consisting of approximately 200 families

• Managed a caseload of 26 children between the ages of birth to 2
• Provided counseling to children and families
• Conducted home visit and monitored homes
• Assessed service needs and made necessary referrals
• Testified in court
• Maintained progress notes and wrote UCRs