Sheresa Nelson
PHILADELPHIA,PA
Summary
Proven professional with a strong background in customer service and cash handling, demonstrated during tenure at Save A Lot. Excelled in enhancing customer satisfaction and loyalty through effective communication and empathy. Skilled in operating cash registers with high accuracy and maintaining cleanliness, significantly improving workplace efficiency and hygiene.
Overview
2025
2025
years of professional experience
Work History
Cashier
Save A Lot
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cleaner
ABM Industries
Philadelphia, PA
04.2023 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
Medical Assistant
Lincoln Tech
Philadelphia 05.2012
Business
Edison High School
Philadelphia, PA06.2004
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Cash handling and management
- Cash Register Operation
Timeline
Cleaner
ABM Industries
04.2023 - Current
Cashier
Save A Lot
Medical Assistant
Lincoln Tech
Business
Edison High School