Shereta Everson
Mansfield
Summary
Dynamic Auto Claim Professional with extensive experience at Travelers, adept at negotiating resolutions and managing complex claims. Proven expertise in claim investigation and compliance, coupled with strong multitasking abilities. Recognized for effectively handling high-stakes accounts and achieving cost-effective solutions while maintaining exceptional service standards.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Auto Claim Professional
TRAVELERS
Independence
01.2013 - Current
- Effectively handle all Auto claims with varying degrees of complexity and severity.
- Designated claim handle for various National Account programs.
- Review and analyze coverage pertinent to various auto damage claims based on jurisdiction.
- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate.
- Effectively manage multiple competing priorities to ensure timely payment, follow up and claim resolution.
General Liability Claim Adjuster
TRAVELERS
Naperville
01.2009 - 01.2013
- Effectively investigate, evaluate and reserve low to moderately complex General Liability claims for several states, to ensure a cost effective solution.
- Designated Account Handler for Johnsonville Sausage, LLC and Cooper’s Hawk Holding, LLC.
- Negotiated disposition of claims with the insured and claimants or their legal representatives.
- Maintained prompt, cost effective, and proper disposition of all claims within delegated authority.
- Fulfilled specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
- Established and maintained appropriate claim and expense reserves.
- Identified contractual risk transfer opportunities; handle adverse subrogation and arbitration.
- Recognized and implement alternate means of resolution.
- Complied with state specific regulations.
- Managed lower severity litigated files in conjunction with assigned defense counsel.
Business Auto Claim Adjuster
TRAVELERS
01.2006 - 01.2009
- Effectively investigate, evaluate and negotiate low to moderately complex Business Auto claims for several states, including a long list of National Accounts to ensure a cost effective solution.
- Designated Account handler for Aldi Foods, Inc.
- Obtained facts to evaluate coverage, negligence and causation/damages.
- Identified subrogation opportunities; handle adverse subrogation and arbitration.
- Established and maintain appropriate claim and expense reserves.
- Handled multiple tasks simultaneously and effectively in a fast paced environment.
- Compliance with state specific regulations.
- Recognized coverage issues as well as jurisdictional issues.
- Promoted from Personal Lines analyst to Business Auto analyst within 6 months of hire.
Education
Business Management -
Wright State University
Fairfield, OHSkills
- Claim platform expertise
- IES proficiency
- DocuSign utilization
- ISO compliance
- Claim investigation skills
Certification
Auto Damage Business I, II
Affiliations
Travelers Enterprise Response Team Member
Timeline
Auto Claim Professional
TRAVELERS
01.2013 - Current
General Liability Claim Adjuster
TRAVELERS
01.2009 - 01.2013
Business Auto Claim Adjuster
TRAVELERS
01.2006 - 01.2009
Business Management -
Wright State University