Sheri Berglund
Suzanne Mills Pediatrics
Vista,CA
27
years of professional experience
I am a retired professional seeking part time work at Home Depot. I have years of experience working with the public in the service industry and as a practice administrator in a pediatric clinic.
Work History
Practice Administrator
26 Years 11 Months- Managed daily pediatric practice operations, ensuring smooth patient flow and staff coordination.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented office procedures that strengthened compliance with pediatric care standards and documentation requirements.
- Resolved patient and family concerns promptly to support positive service experiences and retention.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised administrative staff, providing guidance on workflow, service quality, and patient communication.
Education
Associate of Applied Science - Science Pre Req For Transfer
High School Diploma
Skills
Problem resolution
Administrative support
Complaint handling and resolution
Computer proficiency
Complaint resolution
Multi-line phone talent
Professional telephone demeanor
Staff education and training
System implementation
Payment collection
Timeline
Practice Administrator
Suzanne Mills Pediatrics
01.1997 - 12.2023Read More
Mira Costa
Associate of Applied Science from Science Pre Req For Transfer
Read More
Fosston Highschool
High School Diploma
Read More