Sheri Cottell

• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Scans and enters information into VISTA, CPRS, CTM

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

NEW PATIENT COORDINATOR

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Trained new staff on referral and intake process.
• Monitored front areas so that questions could be promptly addressed.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

BILLING SUPERVISOR/BILLING SPECIALIST

• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Devised new methods to improve billing workflows. Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
• Trained new employees on multiple medical billing programs and data entry software.
• Researched and followed up on denied insurance claims.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

MEDICAL RECORDS CUSTODIAN

• Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Prepared and processed forms for government healthcare programs.
• Maintained relationships with medical providers, suppliers and reporters.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained agent profiles for social media and networking sites

• Maintained efficient office operations by handling errands and administrative functions.
• Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
• Coordinated appointments to show marketed properties.
• Routinely inspected vacant properties.
• Marketed vacant properties.