Sheri Mammoccio
Cape May Court House,NJ
Overview
21
21
years of professional experience
Work History
Server Supervisor
Joe’s Pizzeria
Wildwood, New Jersey
05.2011 - 09.2025
- Supervised server team during busy shifts, ensuring smooth operations.
- Assisted in managing dining room setup and cleanliness before service.
- Coordinated with kitchen staff to streamline food service delivery.
- Handled cash register operations and processed guest payments efficiently.
Remote Customer Service Representative
The Converting Group
Lancaster, Pennsylvania
11.2022 - 04.2025
- Assisted customers with inquiries and product selection through phone and email communication.
- Processed orders and returns accurately using company-specific software systems.
- Maintained detailed records of customer interactions for future reference and quality assurance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Parts Manager
Driftwood RV Center
Clermont, NJ
09.2020 - 11.2022
- Organized inventory to ensure easy access to parts and supplies.
- Assisted customers in identifying and ordering RV parts.
- Processed customer orders using the point-of-sale system.
- Maintained accurate records of parts inventory and sales transactions.
- Communicated effectively with suppliers regarding part availability and delivery timelines.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated delivery schedules for incoming orders.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Analyzed pricing trends to optimize cost savings.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Participated in trade shows and industry events to stay informed on market trends.
Customer Service Representative/Salesperson
Quality Discount Press Parts & Equipment
Egg Harbor, New Jersey
09.2004 - 09.2020
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints efficiently and professionally.
- Processed returns and exchanges according to company policies.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Absegami Highschool
Galloway, NJ06-1999
Skills
- Team leadership
- Cash handling
- Inventory management
- Point-of-sale operation
- Food service coordination
- Customer relationship management
Timeline
Remote Customer Service Representative
The Converting Group
11.2022 - 04.2025
Parts Manager
Driftwood RV Center
09.2020 - 11.2022
Server Supervisor
Joe’s Pizzeria
05.2011 - 09.2025
Customer Service Representative/Salesperson
Quality Discount Press Parts & Equipment
09.2004 - 09.2020
High School Diploma -
Absegami Highschool