Sherica Williams Napier
Lauderhill,FL
Summary
Accomplished Pharmacy Technician with a proven track record at Walgreens Boots Alliance, enhancing pharmacy workflow and resolving employee relations issues with confidentiality. Skilled in drug inventory control and team collaboration, I significantly improved customer satisfaction and streamlined benefits administration, demonstrating strong problem-solving abilities and a commitment to healthcare regulations.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
2022.04 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Pharmacy Technician
HCA Northwest Medical Center
2021.03 - 2024.11
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Assistant Manager
Walgreens
2000.01 - 2022.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Helped employees register for benefits programs using online portals.
- Aided staff with employee performance review paperwork and documentation.
Teller
Bank of America
2007.01 - 2009.01
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
Bachelor Of Administration - Financial Management
Keiser University
Fort Lauderdale, FL06.2008
Pc Support - Web Design
McFatter Vacational College
Davie, FL08.2002
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Pharmacy and customer records management
- Drug inventory control
- Healthcare regulations
Timeline
Pharmacy Technician
Walgreens Boots Alliance
2022.04 - Current
Pharmacy Technician
HCA Northwest Medical Center
2021.03 - 2024.11
Teller
Bank of America
2007.01 - 2009.01
Assistant Manager
Walgreens
2000.01 - 2022.04
Bachelor Of Administration - Financial Management
Keiser University
Pc Support - Web Design
McFatter Vacational College