Sherice Hart
Bronx,NY
Summary
Hardworking Train Conductor offering 10 years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, and organizer.
Overview
13
13
years of professional experience
Work History
Train Conductor
New York City Transit Authority
01.2014 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Improved on-time performance with effective communication between train crew members and dispatchers.
- Provided exceptional customer service, assisting passengers daily with directions and transfer points.
- Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Move thousands of people around the city everyday.
Shift Supervisor
Bowery Residents Committee
06.2011 - 01.2014
- Responsible for maintaining a 200 bed mens MICA shelter along with the supervision of nine community technicians.
- Performed crisis intervention when needed and kept clinical team aware of all relevant information.
- Attends weekly management meetings
- Maintain accurate documentation in Awards and DHS Cares programs.
- Collection and processing of timesheets, and the conducting of staff trainings , evaluations and appraisals.
Education
Bachelor of Arts - Social Service
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Customer Service
- Team building and supervision
- Making Announcements
- Customer-Oriented
- Inventory Control
- Complaint Resolution
Timeline
Train Conductor
New York City Transit Authority
01.2014 - Current
Shift Supervisor
Bowery Residents Committee
06.2011 - 01.2014
Bachelor of Arts - Social Service
Bronx Community College of The City University of New York
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